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Careers

It’s not just the fashion, it’s not just the tech, and it’s not just our customers. It’s about what happens when we put it all together with some of the coolest, kindest people in town.

Life At Browns

We’re disruptive, we’re unexpected and we’re revolutionary in our own way.

For almost 50 years, Browns has led the way as one of London’s defining luxury retailers known globally for our influence in style curation, customer experience and innovation. Together, we’re building a community of creative thinkers and fearless explorers to continually style out Browns as the coolest boutique in the world.

Our Values

Our values are our spirit and they form the Browns bond making us unique and different. The #cooltobekind mantra is deeply rooted in everything we do - it’s about spreading positivity and having meaningful connections with everyone we meet!

We are bound to Be Human, Be Brilliant, All Together, Be Revolutionary, Think Global and Amaze Customers! Simply put: what you do is just as important as how you do it. With an entrepreneurial spirit and an innovative culture every person is here to make a difference.

Head Office

Our growth = opportunities = growing your career at Browns. Ideal, right?

You couldn’t have picked a better time to join our team than right now.  With our Head Office nestled in the heart of East London, you can’t beat the location of our buzzing office; we’ve stepped away from the traditional and we’re flipping your work life 180°.

Think wholesome morning breakfasts, sun-soaked meetings on the terrace, cake days (hello birthday!), oh and *Wine Time* - that’s every Friday!
 

Boutiques

brownsfashion.com is our digital home, but when our customers want to say hello in real life, we happily welcome them into our two London boutiques located in Mayfair and Shoreditch.

Do you want to be a retail guru living and breathing the Browns brand? They’re the experts in cool and present our insane product to every person that walks through that door. Now if that wasn’t enough… we want to reward you with sales driven incentives and give you specialised training so that you not only walk the walk, but talk the talk.

Let me guess... Now all you want to know is ‘where do I sign up?’

The Perks

Of course there are benefits! We celebrate 🎉  everyone who plays a part in our story from providing a creative and dynamic workplace through to the development of each and every one of our employees. That’s just the start… we also want you to enjoy;

  • A generous shopping discount in store at Browns, go on treat yo’self.
  • Employee stock options. Be a part of our success!
  • We know you work hard so we support your mind and body from discounted gym memberships, dental and eye-care assistance, health insurance, wellness weeks and more.
  • Offering generous holiday leave, take that much-needed downtime because we know you deserve it.

Internships

Sure, the devil may wear Prada, but round here we’ll just as easily opt for a classic denim + white tee combo. We’re a tight-knit tribe of creative dreamers, passionate retail jedis and culture vultures.

We’re always on the lookout for talent in every area of the company so if you’re interested in joining our Internship program, this could just be the beginning.... email us here!

 

Current Vacancies

Delivery/Cutover Manager

Job Purpose:

The Delivery/Cutover Manager will work closely with business stakeholders, suppliers and peers in the Technology and Product team to ensure the successful roll-out of a large scale strategic ERP project. This role will suit a technically aware individual that is commercially savvy from an operations perspective that puts optimized business processes at the heart of decision making. This will be on a 5 months FTC.

 

Duties and Responsibilities:

  • Plan and coordinate the setup, integration and maintenance of third party test environments.
  • Create and own the User Acceptance Test plan and management of the internal and external test resources.
  • Create and own the cut-over plan (including hand over into Support).
  • Create and own the data migration plan.
  • Management of the post-launch “warranty” period including triaging and prioritizing defects and planning fix deployments.
  • Understand the MVP that are key for each of the components of the project.
  • Building strong relationships with all internal and external partners and suppliers to Browns that can ensure the successful delivery of the ERP roadmap.
  • Work with Project Team that will enable operational improvements through enhancing the ERP product.
  • Work with other members of the Technology and Product Team to understand other key projects, products and product enhancements being delivered and the impact to your project – and informing them of your changes that may impact their deliverables.

 

Required Skills, Knowledge and Experience:

  • Strong communicator on all mediums.
  • Prior experience with ERPs, integrations and 3rd party management.
  • Experience with cutovers within large technology projects.
  • A focus on delivery.
  • Good stakeholder management.
  • Multi-task against tight timescales.
  • Retail experience (ideally Luxury Fashion).
  • Team Leader.

 

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Personal Shopping Coordinator

Job Purpose:

Browns Fashion are growing! We have created a brand new role for a VIC Coordinator, supported our talented and established VIC Manager! The purpose of our VIC Coordinator is to support the execution of the VIC strategy, using insights to drive activities designed to grow our client base and increase value of existing VIC’s, across all channels, thereby helping the department to achieve its commercial objectives.

 

Duties and Responsibilities:

  • Work closely with the VIC Manager, E-Commerce teams and Retail Teams to help to execute our VIC strategy, coaching the teams to deliver key actions.
  • Support the ongoing development of the customer journey to ensure a truly omni- channel approach to luxury shopping is executed.
  • Improve the collection, manipulation, and use of client data, helping to shape and evolve the strategy and action plans for team members.
  • Generate and present reporting and key metrics to team members to improve granular visibility of VIC activity.
  • Support management and team members in ensuring customer data capture and data integrity is continuously improved and KPI’s are achieved.
  • Feedback on skill and behavioural gaps for sales team members, identifying possible areas for training to develop VIC capabilities.
  • Support the retail team and uncover any barriers to implementing action plans, offering practical coaching and feedback to keep action plans on track.
  • Collaborate with the retail, press and visual experience teams to execute brand and customer events to the highest standards.
  • Work between on and off line teams to ensure communication with our customers is consistent and in line with the VIC and brand directives.
  • Support customer service and sales teams with any preparation or support required at any point of the customer journey to ensure the VIC customer experience exceeds expectations whether the customer is interacting with retail or online teams.

 

Required Knowledge, Skills and Experience:

  • Experience in the VIC arena within an omni-channel luxury fashion environment.
  • Intermediate Excel user with ability to draw conclusion from data.
  • Strong regard for driving improvements in processes and compliance.
  • A resolution focused, can do attitude’.
  • Highly organised.
  • Strong verbal and written communication skills.
  • Confident to coach and train others.
  • Lives and breathes our brand values.

 

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Buy Team Assistant

Job Purpose:

A brand new role created for a Buy Team Assistant to support to our Womenswear Buying Director and the wider Womens’ Buying Team, taking ownership of all general day to day administrative duties, working closely with other departments within Browns Fashion. The Buy Team Assistant will help organise as well as assist with presentation preparation, booking and organising global travel, meeting organisation and confirmation, team expenses management alongside other administration duties to help organise the team and the Buying Director.

 

Duties and Responsibilities:

  • Be the main point of contact regarding all administrative queries and tasks for the Womens’ Buying team.
  • Assist the Buying Director with ensuring that all team members are aware of and adhere to set deadlines.
  • Main point of call for organising and setting up meetings both internally and externally on a global scale.
  • Manage the Buying Directors’ busy diary.
  • Coordinate projects across various departments representing the Womens’ Buying team.
  • Assist with creating visual presentations and reports for the team, as well as taking minutes when needed.
  • Organise international travel arrangements, including booking flights and hotels for the department.
  • Provide support with the buying season schedule creation and execution.
  • Create, distribute and organise all templates needed for the department.
  • Work alongside the Buying Administration Assistants to support across administrative tasks.
  • At busy times of the year it may be required to assist the BAAs’ in their day to day job.  

 

Required Skills, Knowledge, and Experience:

  • Experience working in a similar administrative role within a busy, fast paced environment.
  • Excellent organisation skills and ability to prioritise a large amount of tasks in an effective way.
  • Good Excel and PowerPoint skills, used in a professional capacity.
  • Proactive approach and capacity to work independently.
  • Quick learner and a confident communicator.

 

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Retail Shipping Administrator

Job Purpose:

The primary purpose of the Retail Shipping Administrator is to support the retail and stockroom teams with the domestic and international goods shipment process organisation and execution in a timely and accurate manner, contributing to the ultimate shopping experience for our customers.

The working days for this role are Monday to Friday. Flexibility might be required during busy periods.

 

Duties and Responsibilities:

  • Handling shipment administration for the retail and stockroom teams.
  • Stockroom admin tasks when extra help is needed.
  • Creating shipment labels for all DHL and UPS parcels.
  • Gathering items from the relevant locations, ordering from warehouse or picking for the stockroom.
  • Carrying out quality check on items before packing.
  • Packing items according to Browns Fashion standards.
  • Ensuring that the correct parcels go to the correct customers.
  • Keeping track of all shipments via daily DHL report (customs issues, missed deliveries, communicating with DHL PCS).
  • Having an understanding of customs procedures / regulations (especially countries such as Russia, China, Korea etc).
  • Being aware of FTA with the UK/EU and changing invoice paperwork according to this.
  • Dealing with damaged / lost / stolen shipments with DHL.
  • Checking the monthly DHL invoices – ensuring all is according to our tariff rates.
  • Checking Fedex invoices.
  • Maintaining relationships with DHL to ensure smooth running.
  • Supporting the sales teams and stockroom teams and ensuring that housekeeping and health & safety standards for the department are maintained.
  • Assist with the stock pick list and shipments for any internal stock movemnts.
  • Assist on shop floor with general customer service and sales duties during peak times as required.
  • Assist/ support stockroom function – transferring goods….stock adjustments transfer.

 

Required Knowledge, Skills and Experience:

  • Administrative/data entry experience in a fast-paced fashion retail environment.
  • Proven proficiency with Microsoft Word and Excel is essential.
  • Strong numeracy skills.
  • Accuracy and attention to detail essential.
  • An interest in luxury fashion essential.

 

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Stock Controller

Job Purpose:

The role will involve a hands-on stockroom operation management, working very closely with the Stockroom Manager. The Stock Controller will be responsible of the movement of retail stock, as well as looking for ways to improve processes and eliminate stock loos and damage.

 

Duties & Responsibilities:

  • Overall responsibility for retail stockroom operations, standards.
  • Receive daily stock deliveries, check against delivery notes and querying discrepancies.
  • Ensure stock is ticketed and distributed promptly.
  • Process stock returns to warehouse.
  • Organise stock transfers between stores.
  • Organise returns to vendors when necessary.
  • Assist retail and web staff in locating stock and sizes.
  • Investigate and keep stock discrepancies to a minimum.
  • Liaise with the Stockroom Manager in order to create action plans to avoid stock loss.
  • Perform cycle counts and regular stock checks.
  • Report on and process faulty stock.
  • Other work and projects as necessary.

 

Required Skills, Knowledge & Experience:

  • Experience working in a similar role within luxury fashion retail environment.
  • Excellent organisational skills.
  • Strong verbal and written English communication skills
  • Professional demeanour, reliable, flexible and able to stay calm under pressure at all times.
  • Proficient user of Excel, with experience working with RFID / Win Rmis systems.
  • Excellent attention to detail and outstanding organizational skills.
  • Proactive personality.

 

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Press Intern

Job Purpose

This is a brilliant opportunity for an aspiring Press and Marketing professional to gain practical, hands on experience in a luxury fashion setting. Working as a key part of our busy Press Office, this opportunity will teach you how Browns maximise brand exposure through press and communication-lead marketing activities. 

Responsibilities:

  • Support the Press Samples Co-ordinator as well as the wider Press and Marketing department with all day to day activities.
  • Assist with all sample management including item send outs and returns.
  • Monitoring weekly press coverage and assisting in producing weekly editorial reports distributed internally. 
  • Dealing with hi-res image and credit requests, as well as sample requests from publications globally.
  • Liaising with members of the press and stylists for store appointments.
  • In touch with Fashion Assistants on a daily basis to discuss alternative product/call back overdue returns.
  • Liaise with members of press to discuss product placement opportunities.
  • Manage the upkeep of the global media database and monitor on a weekly basis.
  • Assist with events as required and where applicable.
  • Applicants should have studied/be studying Press, Communications or Marketing, or a similar discipline.
  • Positive attitude and willingness to learn.
  • Understanding of the unique Browns offering with a wealth of luxury fashion brands. 
  • Excellent communication skills and ability to influence others.
  • Ability to work under pressure and adherence to deadlines.
  • Exceptional interpersonal skills.
  • Great organizational skills with meticulous attention to detail.

Required Skills, Knowledge, and Experience:

  • Applicants should have studied/be studying Press, Communications or Marketing, or a similar discipline.
  • Positive attitude and willingness to learn.
  • Understanding of the unique Browns offering with a wealth of luxury fashion brands. 
  • Excellent communication skills and ability to influence others.
  • Ability to work under pressure and adherence to deadlines.
  • Exceptional interpersonal skills.
  • Great organizational skills with meticulous attention to detail.

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Buying Administration Assistant (Shoes & Bags)

Job Purpose:

Due to a rapid growth of our Womens' Buying teams' Bags & Shoes category, we have created a brand new role for a Buying Administration Assistant to specialise in one of these categories and provide extensive administrative support, assisting the mean in maximising sales opportunities and being the first point of contact for queries relating to product and deliveries.

The BAA is accountable for creating reports, analysing sell-through in store and online, liaising with suppliers regarding orders, being a point of contact for all departments regarding stock, providing trend/designer research and recommendations, and offering general admin support for the whole team. 


Duties and Responsibilities:

  • First point of contact for the department regarding any queries relating to stock, orders, and deliveries.
  • Assist Buyers in writing orders and loading them accurately and efficiently onto the system, and generating PO Numbers for suppliers.
  • Order Confirmation Checking – Including cancellations, price changes and amendments to orders. 
  • Taking ownership of the Delivery Schedule and communicating key dates internally. 
  • Running daily sales reports, uploading images, and creating packs for each season containing important brand and product information.
  • Liaising with Suppliers and other departments including Merchandising, E-Commerce, Operations, Finance and Retail regarding product and deliveries for the department.
  • Assisting Buyers in managing their buying trips and schedules for fashion week.  This includes obtaining dates from suppliers, schedule appointments or rescheduling when needed, requesting show tickets for all fashion weeks, and booking travel and accommodation.
  • Completing expenses for the buying department.
  • Researching emerging brands and designers through various channels and providing new brand recommendations to the buyers to bring newness to the product offering.
  • Managing and developing interns, including delegating tasks, managing the workloads and monitoring overall performance. 
  • Provide all-round administrative support to the Buying team enabling them to maximize buying services to Browns.

 

Required Skills, Knowledge and Experience:

  • Eagerness to learn and develop a career within the Buying function at Browns.
  • Keen interest in luxury Womenswear fashion, with a passion for merchandise and trends.
  • Analytical skills in order to assist with sales analysis and forecasting.
  • Strong organisation and time management skills with the ability to plan, and prioritise tasks to meet deadlines.
  • Previous experience in a BAA or similar administration role within the fashion industry.
  • Good eye for product demonstrating excellent commercial awareness in the luxury market.
  • High attention to detail to ensure accuracy in work.
  • Natural relationship building skills in order to work effectively with suppliers, and across internal departments.
  • Flexible in nature and willingness to go the extra mile to support the department.
  • Maturity and confidence in approach.

 

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Visual Merchandising Assistant

Job Purpose:

The role of the VM Assistant is to provide daily support to the VM Manager in order to achieve the highest visual standards throughout the retail spaces of business, with particular focus on visual merchandising, window displays and internal displays.

 

Duties & Responsibilities:

  • Support the VM team with the visual merchandising tasks on the shop floor, focusing on improving the day to day VM to obtain luxury standards. 
  • Help to keep track of props and VM equipment in stores.
  • Organise and implement sale visuals and signage throughout the stores.
  • Carry out 'comp (comparison) shops' to maintain awareness of other retailers' visual merchandising concepts – report on findings sharing this with team.
  • Attend brand trainings and share the information with the team.
  • Ensure the VM guidelines are followed in store by the sales staff.
  • Occasionally support the Display Designer when needed, by sourcing props and helping with logistics for installs.
  • Any other tasks within capability and as agreed by the VM manager.

 

Required Skills, Knowledge & Experience:

  • Experience working in a similar role within luxury fashion sector.
  • Strong understanding and interest in luxury fashion and styling.
  • Interest in culture, art etc. to bring new point of view and recommendations to the team.
  • Highly flexible in terms of working hours, being available during weekends and nights when big VM installs take place.
  • Enthusiastic and energetic.
  • Excellent work ethic and ability to work well as part of a team.
  • Experience working in a fast pace environment and ability to prioritise.
  • Very detail orientated and organised.
  • Basic MS Office skills.

 

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Junior Copywriter

Job Purpose:

We have created a brand new role for a creative copywriter with excellent conceptualisation and copy writing skills to join our multi-disciplinary digital team that is passionate about what they do so it is likely that the right person will naturally be interested in the digital space, going above and beyond.

 

Duties & Responsibilities:

  • Produce an on-brand & engaging online copy taking on board Browns’ specific tone of voice across social media, digital (email and promotional activity) and website.
  • Ensure that the Browns tone of voice is consistent across all channels.
  • Attend weekly content meetings and discuss up and coming campaigns, sharing ideas and suggestions for copy.
  • Show a flair for creativity and find fresh/topical angles for new content.
  • Demonstrate a great understanding for channel nuances and what makes the Browns audiences to tick across each platform.
  • Work in collaboration with the wider digital team on new campaigns and initiatives.
  • Edit/proofread all content to a high level of accuracy and consistency before publishing.

 

Required Skills and Experience:

  • 1-2 years’ experience (agency or in-house).
  • Experience working in a similar role with in Luxury Fashion brand is ideal
  • A digital native – someone passionate and knowledgeable in delivering online copy across various digital & social channels.
  • Equally comfortable and skilled in writing one lines or long handed copy.
  • Someone who can inspire those around them to go to the extra mile!
  • Commercially minded and agile when it comes to juggling deadlines and changing client needs.
  • Excellent attention to detail.

 

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Senior Product Manager (Multichannel)

Job Purpose:

The Senior Product Manager (Multichannel) will be responsible for establishing the multi-channel product roadmap for Browns Fashion. Partnering with key business stakeholders, the Senior Product Manager (Multichannel) will analyse data and present business cases to stakeholders, to validate problems that need solving as well as verifying proposals to solve them.
 

Duties and Responsibilities:

  • Identify the key products, product owners and product teams that will drive commercial change.
  • Define the KPIs that are key for each of the products and the factors that will influence them.
  • Run workshops or similar to gather requirements from the various product owners.
  • Support the Ecommerce team and Retail Store team to align and prioritize their respective roadmaps to achieve goals of the multichannel product roadmap.
  • Building strong relationships with all internal and external partners and suppliers to Browns that can ensure the successful delivery of the multichannel roadmap.
  • Work with other members of the Technology and Product Team to understand other key projects, products and product enhancements being delivered and the impact to your product roadmap – and informing them of changes on the multichannel roadmap that may impact their deliverables.
  • Work with the Head of Technology and Product to constantly inspect and adapt the way we work to deliver optimum value as the business grows.
  • Stay informed of industry news, developments and innovation that we could utilize or impacts our suite of projects or products.

 

Required Skills, Knowledge and Experience:

  • Customer and user experience focused; passion for putting the customer experience at the heart of decision making.
  • Technically aware and commercially savvy.
  • Building multichannel (online and offline) product roadmaps and experiences.
  • Building product teams – with defined and undefined product owners.
  • Influencing and getting buy-in from key contributors to achieving roadmap success.
  • Excellent analytical skills.
  • Strong communicator on all mediums.
  • Multi-task against tight timescales.
  • Luxury fashion retail experience.

 

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Assistant Merchandiser

Job Purpose:

The purpose of the Assistant Merchandiser is to provide extensive administrative support to the Merchandising department supporting the merchandiser and working alongside the buying team to ensure a balanced product range that will satisfy the customer, brand requirements and achieve the department strategy.


Duties and Responsibilities:

  • Responsible for assisting the Merchandiser in the day to day running of the Merchandising department.
  • Forecasting sales and stock level to achieve sales plans and margin/profit for the department.
  • Monitoring the department performance and identifying opportunities of risk/loss.
  • Participating in store floor walks and various internal meetings.
  • Supporting the Merchandiser in agreeing the strategy and targets for creating and achieving pre and in season sales and stock forecasts by channel.
  • Analysis of sales identifying best and worst sellers and taking appropriate actions working in collaboration with stakeholders to react to trade and maximise sales opportunity.
  • Assisting the Merchandiser and Buying team to formulate a detailed plan on the range to be offered.
  • Executing markdown strategy.
  • Develop and manage an Allocator.

 

Required Skills, Knowledge and Experience:

  • Eagerness to learn and develop a career within the Merchandising function at Browns.
  • Analytical skills in order to execute analysis and reporting.
  • Strong organisation and time management skills with the ability to plan, and prioritise tasks to meet deadlines.
  • High attention to detail to ensure accuracy in work.
  • Maturity and confidence in approach.
  • Strong analytical, numerical and Excel skills.
  • Collaborative approach and ability to build relationships across various departments.
  • Strong interpersonal and communication skills.
  • Flexible, hard-working, and good team attitude.
  • Keen interest in luxury fashion retail and Browns.
  • Educated to degree level or equivalent.

 

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Merchandising Pricing Assistant

Job Purpose:

The purpose of the Merchandising Pricing Assistant is to provide extensive administrative support to the Pricing Analyst ensuring that we remain authoritative and competitive with our pricing whilst maximising margin opportunities. They will be the main point of contact for queries relating to price both internally and externally. They will be accountable for maintaining brand price lists, running pricing reports and entering prices on the system.


Duties and Responsibilities:

  • First point of contact for the department regarding any queries relating to pricing.
  • Liaise with buying team and suppliers to get international RRP lists by territory.
  • Collating and analysing for review by all company stakeholders. 
  • Maintain the upload, review and maintenance of all pricing.
  • Monitor key competitor websites for pricing differentials and propose updates and amendments to department merchandisers and buyers.
  • Monitor and understand the impact of territory specific duties on the website. Able to maintain sales analysis by territories for weekly review.
  • Collate pricing and performance data from the merchandising system according to defined KPIs.
  • To assist in processing the markdown prices for the end of season sale periods.
  • Provide all-round administrative support to the Pricing Analyst.

 

Required Skills, Knowledge and Experience:

  • Eagerness to learn and develop a career within the Pricing function at Browns.
  • Analytical skills in order to assist with analysis and reporting.
  • Strong organisation and time management skills with the ability to plan, and prioritise tasks to meet deadlines.
  • High attention to detail to ensure accuracy in work.
  • Maturity and confidence in approach.
  • Strong analytical, numerical and Excel skills, comfortable with systems and data.
  • Collaborative approach and ability to build relationships across various departments.
  • Strong interpersonal and communication skills.
  • Flexible, hard-working, and good team attitude.
  • Keen interest in luxury fashion retail and Browns.
  • Educated to degree level or equivalent.

 

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Web Operations Supervisor

Job Purpose:

Due to a continuous growth we have created a brand new role for a Web Operations Supervisor to be responsible for monitoring all online order daily activity, supervising the Operations Administration and Fulfillment teams to ensure the continuity of workflow and uninterrupted web order processes flow. As the Supervisor you will be the main point of contact for all involved parties, such as the Browns Customer Care, Partner Service, Stockroom and Warehouse teams to provide a seamless luxury experience for Browns customers.

 

Duties & Responsibilities:

  • Monitor all daily Browns web order activity and processes.
  • Work collaboratively with Browns Customer Care and Partner Service teams, to ensure a smooth and effective web order goods delivery/ service to the customers.
  • Supervise and manage the web operations team, reporting back to the Senior Web Operations Manager.
  • Produce weekly web order performance report for the Senior Management, analysing data and proposing ways to improve the productivity and service level for our customers.
  • Monitor the web order processing performance of Browns third party warehouse.
  • Liaise with both retail store stockroom and store management teams to improve stock accuracy for web order requirements.
  • Coordinate stock investigation process with relevant Web Operations and Stockroom team members.
  • Pick up on and resolve any issues related to web orders, such as potential delays with dispatch, stock discrepancies and customer complaints.
  • Identify areas of improvement and communicate them back to the line manager, such as reduction of the returns rate, order cancelations and missed opportunities.
  • Main point of contact for all customer escalation between the Customer Care and Partner Service teams.
  • Assist with sales forecasting.
  • Identify system and IT problems accruing and alerting to relevant teams, with aim to resolve the issues efficiently not affecting the web orders.

 

Required Knowledge, Skills and Experience:

  • Experience working in a similar role within a structured, fast paced fashion ecommerce environment.
  • Strong administration background.
  • Must have advanced Excel skills and ability to produce various, in-depth reports.
  • Excellent problem solving and multi-tasking skills.
  • Ability to process and present a complex and large amount of information back to Senior Stakeholders.
  • Proven team management and motivation skills.
  • Strong English verbal and written communication skills.
  • Reliable, flexible and able to stay calm under pressure.
  • Ability to establish and maintain relationships with other departments in order to provide the best e-commerce service.

 

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Womenswear Store Manager

Job Purpose:

Browns Fashion are recruiting a seasoned Womenswear Boutique Manager to lead a large team in our growing Flagship store. You must be a driven, enthusiastic individual with clear understanding of KPIs, commercially minded, embrace technology and love to think out of the box! You will be responsible for delivering excellent in operations, people management, and overall store performance.

 

Duties & Responsibilities:

  • Provide strong presence and leadership on the sales floor, leading and motivating the team, driving excellence in service standards to exceed client expectations.
  • Analysing sales reports and identifying opportunities and risks, actioning to promote sales.
  • Lead by example to ensure full compliance with all company policies and procedures, methodical in approach from implementation to follow through.
  • Engage in employee performance management, leading all performance related discussion with assistance from the Assistant Boutique Manager to offer strategy and practical solutions to improve performance.
  • Lead on disciplinary issues or investigations with the support of the People Team.
  • Lead the bi-annual review process, setting clear objectives which feed into the business objectives and ensure team members are managed according to these.
  • Proactive in providing 360 degree feedback to stakeholders regarding team, business and product performance.
  • Conduct floor walks on a daily basis to maintain awareness of product and merchandising standards, ensure the team are utilising floor plans, replenishing stock, and following VM guidelines.
  • Run stock reports on weekly basis, conducting spot checks and working with the Operations team and Stock team to investigate negative stock and resolve discrepancies.
  • Work in partnership with the Buying and Merchandising functions, as well as warehouse and Stock Control teams to provide feedback on product, request product, and implement action plans to increase turnover and profitability driven by product.
  • Support the team in developing relationships with new and existing clients to maintain & grow the store’s client book, ensuring adherence to VIC best practice, and collaborating with VIC Manager to support all VIC activity.
  • Assist in any Press and Marketing related activity, including events, representing the brand and engaging with key figures.
  • Financial accountability managing the wages to sales budget, shrinkage and full control of P&L.
  • Prepare weekly reporting for key stakeholders, including figures, snapshot of trade, highlights, lowlights and any suggestions to improve the business.
  • Accountable for supporting the new starter process including delivering the induction process and providing practical coaching and training to ensure a successful integration and key milestones achieved.
  • Adopt new technology the business releases, leading from the front to encourage implementation and usage, and influence resistance.
  • Ensure compliance of store security operations and health and safety according to legislation or company guidelines.

 

Required Skills, Knowledge, and Experience:

  • Extensive management experience in a structured luxury retail environment, which is service and sales lead.
  • Maturity in approach to people management and strong leadership experience in managing large and diverse teams.
  • Hands on approach to team and operational management of the business.
  • Structured KPI management, with solid examples of how to impact individual and team KPI’s.
  • Strong interpersonal skills with ability to communicate at all levels and influence those around them.
  • Ability to form open, respectful and trusting relationships with all members of the direct team, and wider business.
  • Solid experience in engaging in both informal and formal performance management process.
  • Excels in coaching and training, and contributing to the development and succession planning of team members.
  • Ability to prioritise workload, managing expectations of those around them.
  • Positive nature, and ability to lead from the front, inspiring others.
  • Professional and discreet in nature.
  • Extensive knowledge and passion for luxury Womenswear.
  • Brand ambassador for Browns, representing and upholding our brand values at all times.

 

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Performance Marketing Manager

Job Purpose:

We are looking for a Performance Marketing Manager with advanced knowledge of PPC including DSA’s, RLSA, Customer Match and Adwords Scripts. The role will suit someone who is looking for an exciting opportunity in a fast-paced environment and is looking to make an immediate impact. This person will be comfortable communicating ideas and change, have experience in managing at least direct reports and will enjoy a sense of ownership over performance marketing activities. You will report directly to the Head of Digital Marketing and execute strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers from around the globe.

This is an ideal chance for a performance marketer to take on client side ownership and managerial responsibilities. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field.

 

Duties & Responsibilities:

  • Manage and grow performance activities in PPC, demand side platforms (DSPs) and Affiliate networks.
  • Manage marketing budget and forecast to deliver efficient return on investment
  • Test new strategies & channels for increased traffic and revenue.
  • Work closely with other digital marketing team members to ensure strategies are in line with other channels.
  • Identify opportunity areas for growth and optimization.
  • Test, launch and scale digital lead generation through programmatic buying
  • Communicate learnings and insights learned through campaigns across the company.
  • Be seen as an expert in the performance marketing space and be able to train other team members.
  • Manage relationship with vendors, marketing partners, and internal stakeholders.
  • Opportunity to be involved heavily with the recruitment, training and mentoring of future team members.

 

Required Knowledge, Skills and Experience:

  • Degree or equivalent Marketing, Advertising or business qualification.
  • Grade A in A-level mathematics or equivalent qualification.
  • Minimum 5 years’ experience working in PPC.
  • Additional knowledge of real time bidding (RTB) programmatic display buying, retargeting, Facebook ads, and affiliate marketing.
  • Self-starter, with a passion for achieving great things.
  • International marketing experience.
  • Your passion for digital will enable you to seek new areas/technology/channels for increased customer acquisition. 
  • Familiar with demand side platforms (DSPs) and adservers (e.g. Doubleclick Bid Manager, Doubleclick Campaign Manager).
  • Experience working with PPC and social bid management tools (e.g. Adobe Media Optimizer, Kenshoo, Marin).
  • Previous experience using Adwords scripts to automate campaigns and grow revenue.
  • Must have good analytical skills with an advanced knowledge of excel.
  • Intermediate level experience of using Google Analytics (or similar web analytics platform).
  • Demonstrable interest for ecommerce marketing and the knowledge of other online marketing channels and their interactions with each other.
  • A flexible, approachable attitude with good problem solving skills.
  • Commercially focused and driven with the ability to work towards metrics and manage budgets.
  • Ability to work to deadlines in a fast paced environment.
  • Excellent verbal and written communication skills.
  • An understanding of attribution models and DMPs.
  • An understanding of luxury fashion a bonus.

 

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Menswear Supervisor

Job Purpose:

The primary responsibility of the Supervisor position is to support the Assistant/Store Manager in the management of the store’s commercial performance, development of the team and management of the stock to achieve targets and objectives as follows:

 

Duties and Responsibilities:

  • Assist in the leadership and development of the team, organising their daily work in the store, delegating tasks and ensuring the quality of sales and excellent customer service standards when the Assistant/ Store Manager is absent and following his/her instruction.
  • Support the team to achieve the highest customer service standards, as set by the Assistant/ Store Manager.
  • Support the team to achieve the highest shop floor standards, as set my Assistant/ Store Manager.
  • Assume all responsibilities for: Shop Floor daily planner, banking, time owed, lateness, petty cash and black book.
  • Manage performance/conduct in relation to customer service/ shop floor standards in accordance with Company management procedures and escalating to Store Management if required.
  • Promote teamwork and Company Values within the team.
  • Instigate and develop relationships with new/existing customers and loyal clientele and deliver exceptional one-to-one personal customer service, in line with Browns service standards.
  • Build and transferring knowledge of fashion trends and Browns product, including attending training, in order to ensure you are able to provide styling advice to clients and assist them in meeting their needs.
  • Achieve personal sales and contributing towards the overall business targets as set by the company management.
  • Participating in stock management control processes.
  • Maintain the store at the highest housekeeping and quality level as required by Browns in terms of merchandising, health and safety, cleaning and appearance.

 

Required Knowledge, Skills and Experience:

  • Strong interpersonal skills with ability to communicate at all levels and influence those around them.
  • Ability to form open, respectful and trusting relationships with all members of the direct team, and wider business.
  • Ability to prioritise workload, managing expectations of those around them.
  • Solid knowledge and passion for luxury Womenswear.
  • Brand ambassador for Browns, representing and upholding our brand values at all times.

 

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Talent Partner

Job Purpose:

The purpose of the Talent Partner is to design a strategic framework that supports the talent acquisition team to efficiently deliver the best possible talent for current and future needs, whilst providing expertise and innovation to improve the talent management capability.

 

Duties and Responsibilities:

  • Manage a team of Talent Acquisition members (recruiters), offering tactical advice on acquisition approach, and driving continuous improvement in processes.
  • Take ownership of Employer Branding, overseeing the strategy and content for all channels and activities which contribute to our position in the market as an Employer of Choice.
  • Partner with Senior Stakeholders across the business to shape and plan for future recruitment needs, and influence the talent team to pipeline future talent to ensure readiness to hire.
  • Collaborate with L&D Partner and People Partner to build business intelligence and ensure a cohesive approach to devising and driving the strategic objectives for the department.
  • Launch our Apprenticeship program, with view to implement a large-scale talent development program across multiple departments.
  • Design and launch our Internship program, partnering with a selection top tier universities and colleges across multiple disciplines, driving brand awareness and attracting top talent for current and future needs.
  • Launch our Work Experience Program designed to integrate both internal and external talent, gaining buy-in and pitching the value proposition to stakeholders.
  • Outreach to early careers communities, engaging in educational led workshops, preparing the next generation to enter the workforce and cementing Browns values in the marketplace.
  • Own all metrics for Talent Team performance including Time to Hire and Cost per Hire, sharing insights with appropriate stakeholders.
  • Reporting on usage and performance of recruitment tools, with a key focus on ROI.
  • Influence adoption of social media channels to drive awareness of brand and career opportunities.
  • Build credible network of Talent experts across various industries, sharing knowledge and leveraging best practice.
  • Act as the Browns spokesperson for excellent in Talent Management, participating in various committee and conversations, raising the profile of Browns.
  • Support the team in review of PSL, ensuring robust model to deliver the best talent, cost-effectively.
  • Partake in the roll-out of a new HRIS, ensuring the system is fit-for-purpose and the business is prepared to adopt the change.
  • Enhance employer referrals across the Group, gaining buy-in from stakeholders at Group level.
  • ‘Think Global’ in the approach to attracting talent and discover and create opportunities for internal talent to be involved in global projects.
  • Provide strong people leadership to the team, upskilling the team and contributing to career development.

 

Required Skills, Knowledge and Experience:

  • Knowledgeable in Talent Management preferably within the retail or tech industry.
  • Ability to quickly build strong relationships with stakeholders and industry leaders.
  • Speed in approach, identifying and executing on a talent management improvements in a timely manner.
  • Excellent communication skills both verbally and written.
  • Strong workload planning, organisation skills and attention to detail.
  • Strong in-house experience greatly beneficial.
  • Proactive and agile attitude absolutely essential.

 

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Community Ambassador

Job Purpose:

The first happy face, your role is to welcome people to Store of The Future, taking them on a journey and introducing customers to a completely new retail and technology concept. You will guide customers through to store, explore with them and educate them about our concept. By demonstrating the very clever and cool technology, you will be encouraging interaction with both product and technology, ensuring a seamless customer experience.

 

What you will do:

No two days will be the same, and that’s the beauty of the ever-changing nature of this unique environment. Let us share some of the in’s and out’s of the position with you, so you can understand what you might be up to on a not-so-average day:

  • Welcoming customers and educating about the concept of Store of The Future.
  • Taking customers on a personal customer journey, exploring and interacting with both the product and technology with the customer, ensuring all tech-touch points are realised and experienced.
  • Providing guidance on the functionality of the technology and showcasing the amazing features and benefits.
  • Delivering a true omni-channel experience by promoting availability and ease of accessing product anywhere, anytime.
  • Maximising the benefits of our technology to tailor a customised experience for returning customers.
  • Promoting advantages and encouraging adoption of The Store of The Future App to ensure customers enjoy the most customised possible experience.
  • Offer personalised styling advice, helping customers to push the boundaries and have fun with fashion!
  • Offering product recommendations based on insights and transferring your knowledge and enthusiasm of product.
  • Helping team members across the business in all aspects of servicing customer and operating the store.
  • Engaging in post-store follow up, and continuing to develop customer relations ensuring a seamless online and offline experience.

 

We’ll be on the lookout for super cool humans who are:

  • Proven experience working in a similar role within luxury/premium fashion retail sector.
  • Obsessed with all things digital and fashion!
  • Super happy and positive in nature #positivevibesonly.
  • The life of the party type of people who immediately engage, build relationships with those around them and know how to have FUN!
  • Super tech savvy, with the ability to learn new technology and transfer knowledge to others.
  • Able to think on their feet and influence the customers journey.
  • Able to leave a positive lasting impression and memorable customer experience.
  • Up to date with technology trends and technology news, and the same for luxury fashion.
  • Broad in their interests - we are looking for people who lead interesting and diverse lives.
  • Adaptable in nature; able to grasp new concepts and roll with them!
  • Helpful and supportive of others – TEAM is everything.
  • Keen to grow their career with a business who are redefining the future of luxury retail fashion.

 

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Loss Prevention Lead

Job Purpose:

The purpose of the Loss Prevention Lead is to protect the assets of the store against theft and work very closely with the Retail Management team to maintain operational controls to reduce shortage. 



Duties & Responsibilities:

  • Conduct surveillances on the sales floor offices, stockroom, web room and studio as well as utilizing the CCTV system to identify, observe, and apprehend or deter individual(s) from committing external or internal theft(s).
  • Identify and report to store management on potential internal theft opportunities.
  • Adhere to all store policies concerning apprehensions, search and seizure and the preservation of evidence.
  • Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations and audits.
  • Manage the in house guard and ensure all security related procedure are carried out. Bag checks, CCTV audit and daily patrol.
  • Develop and maintain a professional relationship with all store personnel as well as network with other retailers and external companies related to the store security Operations.
  • Conduct store self-audits, checklists, and safety inspections, and communicate findings to the store Leadership team.
  • Partner with the store and Management in the development and execution of shrinkage prevention plans.
  • Perform other duties as assigned. Examples may include, but are not limited to: Assisting in Loss Prevention activities in other stores; Health and safe weekly audit, event management.
  • Manage bookings for external guard when needed, train external guards to be fully compliant to store security operation.
  • Heighten and maintain store Loss Prevention awareness by attending and participating in store briefing, new hire trainings.

 

Required Knowledge, Skills and Experience:

  • Proven experience working in a similar role with in luxury retail sector.
  • Strong awareness of surroundings and high attention to detail.
  • Knowledge of security procedures and protocols.
  • Excellent communication skills.
  • Experience using CCTV and other monitoring equipment.
  • Ability to monitor procedures and implement new ones when and if needed.
  • Good leadership and influencing skills.

 

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Display Marketing Executive

Job Purpose:

The Display Marketing Executive will be responsible for delivering all Display acquisition led campaigns across multiple markets. You will take ownership of all day-to-day execution of Display campaigns, to ensure optimisation is achieved and key performance metrics are met.

 

Duties & Responsibilities:

  • Working closely with Performance Marketing Manager across multi-channel marketing to drive performance for Display.
  • Supporting all day to day reporting requirements for Performance Marketing Channels.
  • Supporting on all day to day optimisation efforts for Performance Marketing Channels.
  • Working closely with the Performance Marketing Manager to drive performance through Personalisation/retargeting across Display & other relevant channels.
  • Building & executing new campaigns based on new product activations.
  • Delivering innovation with new ideas, tactics to stay ahead of competition.
  • Running day-to-day and weekly performance analysis across multiple channels to help with optimisation efforts.
  • Execute A/B testing to improve conversion rate and improve landing pages and mobile / desktop user experience and conversion.
  • Communicate creative ideas and optimisation direction in a clear and concise manner to stakeholders.
  • Work under tight deadlines and respond positively to feedback (we need a team player!)
  • Ability to thrive in a fast-paced startup environment.

 

Required Knowledge, Skills and Experience:

  • Min 2 years’ experience in managing Performance Display campaigns.
  • Ideally someone who has worked in Direct Response channel, Retail/Fashion vertical experience will be a bonus.
  • Passionate about digital and committed to building a career in performance marketing.
  • Strongly numerate and comfortable manipulating data sets.
  • Highly literate with a good understanding of how language is used.
  • Good communicator, comfortable with showing what data means how we can take action.
  • Commitment to deliver first class work every time.
  • Diligence and attention to detail in optimisation and reporting.
  • Have been exposed to Technology/Tools & Analytics (i.e. GA and DoubleClick Bid Manager).
  • Ability to work under pressure and prioritise in a fast-paced environment.
  • Proficient user of Excel and word.
  • Desire to learn new technologies.

 

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Junior Technical SEO Executive

Job Purpose:

The purpose of the Junior SEO Executive role is to support our in house SEO teams’ efforts in driving organic performance to support the international growth strategy for Browns. This role will expose you to various technical and analytical aspects of SEO that will lead you on a path to becoming a key member of our SEO team with the focus of ensuring organic search targets are met within digital marketing department. The role will allow you to cover all areas of SEO and put you in a position where you will be hands-on; influence on-page optimisation, conduct competitor audits, make technical recommendations, and collaborate with our SEO Content Executive to contribute to our overall SEO strategy.

 

Duties & Responsibilities:

  • Conduct technical reviews, identify improvements and report issues.
  • Review keyword visibility and conduct competitor analysis for key markets.
  • Conduct link profile analysis for Browns Fashion against our competitors.
  • Monitor performance through Google Analytics, Botify, Search Metrics and BrightEdge to generate reports.
  • Support our international SEO strategy.
  • Use our CMS to upload and update pages with content and SEO tags.
  • Ensure the SEO team stay up to date with the latest trends.

 

Required Skill, Knowledge & Experience:

  • Good understanding of technical SEO best practice.
  • Ability to problem solve and resolve issues as well as support innovation based on Google’s ever evolving algorithms.
  • Good analytical skills to identify performance issues, spot trends to inform our strategy.
  • Exposure to Google Analytics, Screaming Frog and Moz tools.
  • Attention to detail is crucial.
  • Ability to prioritise workload and manage time effectively.
  • Ability to work at a fast pace.
  • Strong desire to learn and develop.
  • Willingness to propose new ideas.
  • An Interest in fashion and online retail.
  • Marketing, Computing or any relevant degree.
  • Minimum 1 years’ experience in an SEO position.

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Technical SEO Executive

Purpose:

The purpose of the Technical SEO Executive role is to drive organic performance to support the International growth strategy for Browns. This will include a wide range of tasks and responsibilities to ensure the organic search targets are met within digital marketing department. The role covers all the hands-on work you would expect in an SEO role; on-page optimisation, competitor audits, tech recommendations, campaign management support and collaborating with our SEO Content Executive to contribute to our overall SEO strategy. 

As part a growing e-commerce team you will keep close relationships ensuring all department stakeholders are kept up-to-date with activity and results

Responsibilities:

  • Create and regularly update a keyword strategy looking at all important areas of the Browns business 
  • Use tools to identify which pages present the most opportunity based on revenue and search data, optimising accordingly with our Content Executive
  • Monitor the technical performance of the site using enterprise level crawling tools. 
  • Use an internal CMS to upload and update pages with content and SEO tags
  • Monitor the organic performance using analytics tools and generate monthly reports explaining results
  • Identify competitors in your markets and monitor their SEO efforts regularly, incorporating learnings into your own strategy
  • Act as the primary contact for our in house web development agency, ensuring all work is delivered on time as per specific project plans
  • Build strategic SEO roadmaps for key markets pushing organic search growth to meet targets and KPIs
  • Hold regular updates with any stakeholders sharing your plans and explaining results
  • Record technical issues as quickly as possible using a service desk ticketing system while checking for duplication centrally, limited errors, negative signals and downtime
  • Working alongside content, social media and PR teams that cover your markets understanding where collaborations and opportunities may be found
  • To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skill & Experience

  • Solid understanding of technical SEO best practice with the ability to problem solve and resolve issues as well as lead innovation based on Google’s ever evolving algorithms. 
  • Excellent analytical skills to identify performance issues, spot trends to inform our strategy and stakeholders.  
  • Experienced with Google Analytics, Screaming Frog and Moz tools
  • Exposure to enterprise tools such as Botify, BrightEdge, Searchmetrics and AHrefs is desirable.
  • Exposure to working on international SEO projects would be a big plus
  • With an ever expanding site attention to detail is crucial
  • Ability to prioritise workload and manage time effectively 
  • Ability to work at a fast pace on technical projects that may require tight deadlines 
  • Strong communicator that can simplify technical aspects of SEO
  • Strong team team player with the ability to work cross functionally with other departments
  • Desire to learn and develop
  • Willingness to propose new ideas
  • An Interest in fashion and online retail 
  • Marketing, Computing or any relevant degree 

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Senior Communications Manager

Job Purpose:

The purpose of the Senior Communications Manager is to develop and drive an innovative PR strategy in order to effectively communicate the Browns brand message on a global scale. A key support to the Marketing and Communications Director, the Senior Communications Manager is a motivated individual with a true passion for brand storytelling.

Duties and Responsibilities:

  • Provide strategic and tactical support to the Marketing and Communications Director.
  • Work collaboratively with the wider content team (editorial/ social media/ marketing) on the development of a 360 degree brand and product communications strategy, ensuring inter-departmental alignment.
  • Work with Marketing and Communications Director to develop and implement a global PR strategy for Browns (WW and MW), aligning to the Browns global strategy (e.g. target cities/publications/customer segments).
  • Draft and/or edit press materials including press releases, bios, fact sheets and statements etc.
  • Cultivate and maintain strong and meaningful relationships with global press/ influencers and brands.
  • Work closely with Marketing and Communications Director to lead projects, product launches and execute press and influencer events.
  • Proactively contact and pitch to global target media to maximize coverage and sell-in news/features.
  • Own all global media relations and continue to develop and maintain relationships with key journalists and the media world-wide. Formulate creative ways to tell the Browns story.
  • Host press appointments with senior editors globally with the possibility of travelling internationally to do so.
  • Monitor Browns brand placement/exposure across all forms of media, ensuring all communication and activity are on-brand.
  • Identify key products, new designers and exclusive items at the start of each season and develop and implement the best way to communicate this information to a global audience. 
  • Work with the buying managers to collate all relevant information that will be captured in the seasonal buy presentation to editors.
  • Regularly brainstorm communications and content ideas.
  • Work closely with the e-commerce team to drive traffic to brownsfashion.com – have insight into SEO and paid search drivers.
  • Manage all external agency activity on a global scale.
  • Plan and manage the annual communications budget alongside Marketing and Communications Director.
  • Compile written responses for features and news stories and write press releases.
  • Set strategic and actionable objectives and KPIs and maintain a monthly reporting schedule that includes performance against the set KPIs.
  • Work closely with the social media team and brief on all events and product launch initiatives.
  • Work closely with the buying managers across all product categories to ensure that all seasonal product launches are communicated.
  • Act as an ambassador at appropriate levels and at industry events.
  • Monitor and report competitor activity and relevant industry trends, events and opportunities to appropriate teams.
  • Able to represent the Marketing and Communications Director in senior meetings.
  • Provide strong leadership and mentoring to the team.

The Ideal Candidate

  • Has strong global media relationships across men’s and women’s fashion press.
  • Able to encompass the Browns brand and values and truly represent the spirit of the company.
  • Has exceptional writing skills.
  • Is a self-starter, action-oriented, resourceful and can take a project from start to completion.
  • Has a strong eye for detail.
  • Proven experience in formulating and executing strategy.
  • A strategic and creative thinker with an understanding of luxury fashion.
  • Clear and verbal communication and strong interpersonal skills.
  • Passionate, engaged and motivated.
  • Has proven experience in online retail.
  • Able to delegate and also execute.
  • Warm, friendly, enjoys working in a team environment and loves to have fun.
  • Previous experience in managing a team.

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Womenswear Sales Associate

Job Purpose

Browns Fashion are currently seeking for a talented and experienced Womenswear Specialist to join the wonderful team at the Flagship South Molton Street Boutique.

Working across some of the most sought-after iconic and up-and-coming luxury Womenswear brands, you will become a true fashion specialist and thrive to provide excellent styling and shopping experience for your customers.

We are looking for someone with a real passion for selling and the ability to deliver exceptional standards of customer service, resulting in meeting and overachieving the set sales targets.

This is the perfect opportunity for a confident individual, who builds rapport and clientele with ease.

Duties & Responsibilities:

  • Provide outstanding one-to-one customer service to all clients, in line with Browns standards.
  • Build and maintain loyal clientele, being accountable for customer data collection and management.
  • Demonstrate and share strong brand and market knowledge with clients and team members.
  • Genuine interest to learn and transfer product knowledge to assist in provide styling advice to clients.
  • Work towards achieving personal sales targets and contribute to the overall business targets.
  • Monitor customer shopping behaviour and stock performance and provide feedback to store management.
  • Take initiative with performing daily store operational tasks, such as keeping the shop floor well presented, stock checks and counts, etc.
  • Use different selling techniques to ensure the best customer experience and maximize selling opportunities.
  • Work collaboratively with store management and the rest of the team to ensure effective and collaborative working environment.
  • Knowledge of Browns Fashion processes and procedures with regards to shop-related activities and company policies.

Required Skills, Knowledge & Experience:

  • Proven experience working in a similar role within luxury fashion sector.
  • Demonstrate ability to achieve and exceed sales targets, with particular emphasis on conversion, upselling and cross-selling.
  • Natural ability to build rapport and strong relationships with clients.
  • Keen interest in fashion trends, designers and news and passion for merchandise.
  • Fluent in English, additional languages are advantageous.

 

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Senior Digital Analyst

Job Purpose:

The Senior Digital Analyst will analyse high volumes of data related to website performance, customer shopping behaviour, and digital marketing campaigns, making interpretations and translating them into marketing recommendations and strategies in order to achieve commercial objectives.

Duties and Responsibilities:

  • Take vast amounts of data in raw formats and translate into a digestible information for stakeholders to use for actionable strategies
  • Work with website analytical tools such as Google Analytics and others as necessary
  • Ensure the accuracy of data and reports for the highest quality of standards
  • Work with development team to scope out and implement new reports and tools
  • Support the wider digital team on scoping and executing pieces of analysis and reporting including activities such as:

  • Campaign analysis including working with team on multivariate testing and reporting with a focus on PPC, SEO, affiliate, display and social channels as well as understanding the effect of pricing, supply and demand.

  • Providing insight into our website performance (Pageviews, conversions, bounce rates, etc) including customer shopping behaviour on site and pathing information to make recommendations for improvement
  • Providing analysis around (but not limited to) customer behaviour and lifecycle, product performance and conversions, promotion impact, industry & competitor trends and customer cohort analysis.

Required Knowledge, Skills and Experience:

  • Must have excellent analytic and problem solving skills
  • Must have advanced expertise using Excel, SQL and Tableau
  • University degree must include a strong focus on statistics and/or data mining, the successful candidate will likely have an advanced degree in this area
  • Highly confident in dealing with ambiguity and scoping work with keen attention to detail
  • Good technical knowledge and understanding of tracking systems and websites
  • A n expert of Web analysis tools such as Google Analytics etc
  • A working knowledge of BI, data warehousing etc.
  • Previous online marketing experience, with understanding and exposure to the different marketing channels and how they affect each other
  • A flexible, approachable attitude with good problem solving skills
  • Commercially focused and driven with the ability to work towards metrics and targets
  • Ability to work to deadlines in a fast paced environment
  • Excellent verbal and written communication skills
  • An understanding of fashion and luxury fashion in a retail environment is a bonus

This candidate will thrive in an entrepreneurial environment and will be responsible for both strategy as well as execution. This role is ideal for anyone who is highly self-motivated and passionate about data analysis, insights and customer behaviour.

 

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