Senior Personal Shopper

Browns Fashion

Disruptive, unexpected, and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.

Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality, and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

Retail Department

We’re a collaborative and creative team, utilising our expertise and passion in product and styling combined with state-of-the-art technology, to deliver a truly unique and personalised shopping experience for our clients, both in-store and online.

Location

Our London Head Office is based on Old Street, London’s tech hub, home to a broad range of teams including Ecommerce, Tech & Product, Brand Engagement, Buying, Merchandising and People. Our open plan space is ideal for collaborative working and sharing ideals, or you can enjoy some quiet time in our dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events. We also have homes in the form of our retail boutiques, Browns Brook Street in Mayfair, and Browns East in Shoreditch.

The Role

The Role is based in our Head Office on Old Street, with the flexibility to work from our brand-new Flagship Store, Browns Brook Street, and our East London-based hub, Browns East. Reporting directly to our VIC Manager, the Senior Personal Shopper will look after our top tier clients, delivering an exceptional multi-channel experience, merging innovative technology with personalised service both digitally and in-store. Creating a connected customer journey, the Senior Shopper will integrate a Personal Shopping strategy that celebrates fashion, lifestyle, culture, art, travel to give a truly unique Browns experience.

What you’ll do

You will devise and execute both weekly and monthly strategy to engage clients and drive sales, both domestically and internationally.
Self-manage and take accountability for individual monthly KPI’s including monthly sales target, ATV, UPT, NPS, being open to feedback and support in order to achieve your monthly plan.
You will proactively work and collaborate with key stakeholders across Browns, to support you to execute your business plan.
You will introduce new clients to Browns, and proactively work on ways to find new leads to be developed into personal shopping clients, through internal and external events.
You will inspire customers by sharing brand, product, and industry knowledge with them, transferring the detail in history, heritage, and craftsmanship, and share this knowledge across the business.
You will champion tech innovations introduced to Personal Shopping.
You will think globally in your approach towards customer acquisition and development, working strategically to develop a diverse portfolio of domestic and international clients, being respectful of cultural nuances to best service them.
You will build confidence across the entire product range, cross-selling fluidly across multiple departments, including all categories in order to facilitate a 360-customer shopping experience.

Who you are

You will demonstrate a balance in creative and commercial thinking, supporting the business to solve problems and keep us revolutionising within the fashion industry.
You have strong communication skills, able to engage with people across multiple geographies, cultures, and industries and can overcome barriers.
You will be passionate about product and pro-active in developing product and industry trends.
You will showcase an interest and knowledge in areas beyond fashion, such as art, culture, food and music.
You will demonstrate a passionate approach to client experience, with confidence engaging with customers both remotely and face to face.
You have a strategic, self-motivated mind set.
You are results and targets driven.
You thrive in a fast paced, ever evolving working environment.

Benefits

Equity within the Farfetch group and annual bonus/or commission.
25 day holidays (plus bank holidays) and holiday trading.
Flexible benefits - Private Insurance, Dental Insurance, Season Ticket Loan, Employee Saving’s Isa’s, ClassPass and more
Discount off Browns of 50%
Life Insurance, Critical Illness Insurance & Pension Scheme.
Flexible working environment and more!

Equal Opportunities Statement

Browns Fashion is an equal opportunities employer ensuring that all applications are treated equally and fairly throughout our recruitment process. We are determined that no application experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our positively FARFETCH strategy throughout our business, partnerships, and communities.

If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.