Introduction

These Terms & Conditions (together with the information and policies contained in the "Customer Care" pages on the website and any other documents referred in these Terms & Conditions) (Terms & Conditions) set out the legal terms that apply to your use of the website http://www.brownsfashion.com (Website or Site), the purchase of your products from Browns (South Molton Street) Limited (company number 06887728) VAT number: GB 204 0769 35) whose registered office is at The Bower, 211 Old Street, London EC1V 9NR United Kingdom (“Browns Fashion”, we, us and our) and the services (Services) that are provided by our parent company, Farfetch UK Limited and/or Farfetch.com US LLC depending on your location (Farfetch), under its trading division Black & White, as more particularly detailed below in the section headed Operation of Website and Services and Product.

You may not always be charged in the currency of your local area. To see all currencies you will be charged in please reference the location preferences page here. Your purchase of any of the products offered on the Site (Products) is subject to these Terms & Conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these Terms & Conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these Terms & Conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.

For the avoidance of doubt, Browns (South Molton Street) Limited is not affiliated with Browns Shoes Inc.

Access to the Site

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions or if any details you provide for the purposes of registering as a user prove to be false.

Operation of Website and Services and Product

Operation of Website and delivery of Services

The Website is owned by Browns Fashion. Browns Fashion has subcontracted the operation of certain aspects of the Website to Black & White, a trading division of Farfetch. As such, Farfetch provides and/or procures certain services on behalf of Browns Fashion to enable the operation of the Website and for you to search through the Website and purchase products from Browns Fashion. Such Services include, but are not limited to, payment processing, customer service and hosting. Farfetch UK Limited is a company registered in England and Wales and its registered office is at The Bower, 211 Old Street, London EC1V 9NR, United Kingdom. Its registered company number is 06400760 and its VAT number is GB 204 0769 35. Farfetch.com US LLC is a company registered in the USA and its registered office is at 2301, East 7th Street, Suite A-250 Los Angeles, California, 90023.

Products

The Products are owned and sold on the Website by Browns Fashion. Browns Fashion attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights.

The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. Neither Browns Fashion nor Farfetch has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Ordering & Availability

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate Despatch Confirmation.

Delivery

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address you specify when placing your order.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by our trusted courier and take place on Monday to Saturday (or other normal working week days in countries/regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.

Please also note that you must comply with all applicable laws and regulations of the country/region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) change your delivery address: re-directing the delivery to a new address; (c) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (d) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (e) re-directing to a collection point: collecting your order from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that [client name] and Farfetch shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way. If your delivery address is in the US, this includes where our delivery partner leaves your package outside because you were not in.

Risk & Ownership

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

Price & Payment

The price of Products is as quoted on the Site from time to time.

Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the Terms & Conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

Account Credit

Browns Fashion reserves the right to update and change this “Account Credit” section at any time. This does not affect your legal rights.

Use of our account credit service constitutes acceptance of the terms set out in this section and we therefore recommend you read them carefully.

Accounts

Our account credit service is at our discretion. We will offer account credit only in respect of a customer-service related issue, loyalty or CRM initiative or for any other reason determined at our discretion. For example (without limitation), in the event that an order is cancelled due to a product being out of stock. Customers are not able to request account credit.

The service is available either online or in-store. Please note that your online account credit cannot be used in-store and vice versa.

The value of Your Account credit can be redeemed with any purchase online or in-store (subject to the type of account credit you hold). The account credit balance cannot be exchanged for cash.

Your account balance and detailed balance history is available to see within Your Account on our Website or contact customer service (details of which can be found in these Terms and Conditions).

You agree to review your transactions through Your Account instead of receiving periodic statements by email.

Validity

Your account credit is valid for a period of 12 months from the date of receiving, after which any remaining balance will be removed and is no longer available for use. We will notify you 30 days before your account credit is due to expire.

Using account credit online

You may use your account credit on our websites regardless of the country in which the credit was added. All account credit amounts are added in GBP (£). If you shop in an alternative currency, the credit amount is calculated based on the daily exchange rate and geo-pricing.

Any available balance in Your Account will be used as default on your next purchase. Please note, you are not able to choose between using account credit or any other supported payment method.

Using account credit in store

If you have account credit in-store you can use your account credit in any of our stores.

Any available balance will be used as default on your next purchase. You are not able to choose between using account credit or any other supported payment method.

Crediting account credit

Should you return product(s) purchased using Browns account credit, any refund amount due will be credited to the original method of payment.

If a partial refund is made for any purchase using account credit and another method of payment, then any refund amount owing will be credited to your account balance in the first instance.

If the total to be refunded is more than originally paid by account credit, then any remaining refund balance will be refunded to the other method of payment used.

General Terms

We may, at any time, require you to authenticate any instruction relating to Your Account.

You can close Your Account at any time by contacting our customer service team.

We may close Your Account at our convenience by providing you with two months’ prior notice. We may also close Your Account at any time if:

you are in breach of these Terms and Conditions and/or we are otherwise entitled to close Your Account under these Terms and Conditions; or
we suspect that Your Account has been accessed without your authorisation.

Where we decide to close Your Account we will provide you with notice of account closure and where practicable, the reasons for closing your account. On closure of Your Account no monies will be paid out to you from the account.

You will not receive interest or any other earnings on the money in Your Account.

Returns Policy

Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
if the Product comes with a security tag this should be left on;
hosiery should only be returned if it is unopened and is in its original package; and
lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information); and
any garments or cosmetics Products that have had a hygiene label or seal removed or broken.

Returns and refunds for customised products

Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

Returns Process

We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package. When cancelling a purchase and returning Products to us you have two options available to you:

Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.
Use our Free Returns service. If you choose this option you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

We describe these two options in more detail below.

(i) Your cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs)

Except in relation to certain types of Products (as set out above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

To cancel a Contract, you must clearly inform us, preferably:

by email at customercare@brownsfashion.com or by telephone on +44 (0)203 962 1241 giving us your name, address and order reference; or
by completing and returning the cancellation form [insert link] and sending it to the address set out in the form.

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

(ii) Free Returns Pick Up

We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country/region to which your order was delivered.

To book a free returns pick-up:

Log in to ‘My Account’
Go to ‘Orders & Returns’
Click ‘Book A Return Collection’ next to the order you wish to return
Select the item/s you would like to return and follow the steps to schedule a pick up time and address

We will email you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.

What Happens Next?

Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Do not seal your package until the driver has checked the contents.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 days period, we cannot guarantee a refund.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

Product Information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

What You Are Allowed To Do

You may only use the Site for non-commercial use and only in accordance with these Terms & Conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

What You Are Not Allowed To Do

Except to the extent expressly set out in these Terms & Conditions, you are not allowed to:

'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these Terms & Conditions will terminate immediately in the event that you are in breach of any of them.

Intellectual Property Rights

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Farfetch, Browns Fashion or our licensors. Except as expressly set out here, nothing in these Terms & Conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these Terms & Conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

Content

We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

External Links

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

Our Liability

Nothing in these Terms & Conditions shall limit or exclude our liability to you:

for death or personal injury caused by our negligence;
for fraudulent misrepresentation;
for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
under Part I of the Consumer Protection Act 1987; or
for any other liability that, by law, may not be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

General

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these Terms & Conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these Terms & Conditions is found to be unenforceable, all other provisions shall remain unaffected.

These Terms & Conditions may not be varied except with our express written consent.

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These Terms & Conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

Browns Loyalty Scheme

These terms and conditions (“Conditions”) (including our Privacy Policy which can be accessed at www.brownsfashion.com/uk/customer-service/privacy-cookies-policy ) govern the Browns Loyalty Scheme (“The Club”) and set out the terms of contract between Browns (South Molton Street) Limited (“Browns”, “us” or “we”) and you the customer relating to The Club.

Conditions Of Membership

1. To be eligible for membership of The Club you must be a natural person.

2. You may only hold one membership account at a time.

How To Join The Club

1. You will be automatically signed up as a member of The Club (a) at Brown’s discretion; or (b) if your 12 month spend on our website or in one of the Participating Stores exceeds £5,000 (net) per annum and you have opted into receiving marketing communications. Once you are a member of The Club you will start to receive communications from Browns and you will have access to certain benefits including, without limitation, free shipping and in store alterations. The benefits will be in our discretion and we will notify you from time to time what these are.

2. On joining The Club an account will be created in your name.

3. On joining The Club, you will be eligible to receive credit on your account. Receiving credit will enable you to purchase items online at www.brownsfashion.com or in the Browns East or Browns Brook Street stores (“Participating Stores”).

How To Earn Credits

1. You will earn credit on eligible purchases (as defined below) which are made either online or in Participating Stores during allocated 6-month periods (“Allocated Periods”). The Allocated Periods are between 17^th December and 16^th June and between 17^th June and 17^th December.

2. The amount of credit you earn during each Allocated Period is dependent on your total spend in the 12-month period prior to the start of the Allocated Period. You will earn 5% (if you have spent over £5,000 (net) in the preceding 12 months) or 10% (if you have spent over £10,000 (net) in the preceding 12 months). The percentage of credit issued is dependant on the tier that you are in at the start of each Allocated Period. Please note, if your spend increases into the next tier during an Allocated Period, you will not automatically receive the next percentage level of credit. The new percentage will commence at the start of the next Allocated Period.

3. We reserve the right to substitute and/or change the percentage rates at any time at our discretion.

4. Any credit will be shown as a credit balance on your account which can be found at www.brownsfashion.com/instoreaccount. Your credit will be available for redemption for a period of two months from the date it is issued. Any remaining credit after this period will expire.

5. An email will be sent to you confirming when the credit redemption window has opened and when it will close.

6. Credit will be automatically credited to your account.

7. Credit can only be earned on purchases made by you as a member of The Club.

8. Credit accrued cannot be shared or distributed or used for commercial purposes nor in conjunction with any other offer or promotion.

9. Credit is only accrued if you spend a minimum of £5,000 (net) in the preceding 12 month period. In the event that your spend falls below £5,000 we reserve the right to revoke your Club account.

10. Any transactions made by you are subject to all applicable legal rules and regulations and Brown’s standard terms and conditions (www.brownsfashion.com/uk/customer-service/terms-conditions) (“Brown’s Standard Terms”).

11. Credit cannot be issued on any transactions which took place prior to you becoming a member of The Club.

Eligible Purchases

1. Credit is issued by you making an eligible purchase (“Eligible Purchases”). We have sole discretion over determining which purchases are Eligible Purchases for the purpose of issuing credit.

2. Eligible Purchases are as follows:

(a) RTW;

(b) Accessories;

(c) Fine Jewellery;

(d) Timepieces;

(e) Shoes; and

(f) Handbags.

Excluded Services And Categories

You cannot earn credit for, or spend your credit on, the following:

(a) gift credit;

(b) alterations;

(c) delivery charges; or

(d) in-store services.

Refunds Or Other Financial Adjustments

1. Any refunds issued will be made in accordance with our standard refund policy which can be found in the Brown’s Standard Terms.

2. If you are issued a refund or other financial adjustment on any transaction, the credit awarded on such transaction will be adjusted accordingly.

3. Any refund of an item purchased with credit will only be refunded as credit.

Browns Cancellation Rights

1. We reserve the right to suspend or cancel your Club account and revoke any and all unredeemed credit for any reason and at any time.

2. In the event that your Club account is revoked by us, your credit will be forfeited and any unused credit may be cancelled in our discretion.

3. Any Club account which remains inactive for 12 consecutive months will be deemed to have expired and any unredeemed or unclaimed credit will be void. You may re-activate your lapsed account, but the previous credit balance will not be re-instated.

Browns Liability To You

1. If we fail to comply with these Conditions, we shall be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they are an obvious consequence of the breach or if they are contemplated by the parties at the start of the contract between yourself and Browns.

2. Browns does not exclude or limit its liability for:

(a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

General

1. Browns Privacy Policy sets out the information that we collect about you, how we use the information and whom it may be shared with. For the purposes of The Club, your information will also be used to assess your eligibility in becoming a member, to calculate and communicate to you the credit available and to send you marketing communications related to The Club. We will retain such personal information for as long as you are a member of The Club and for six months after that. In some circumstances, you can ask us to delete your data as set out in our Privacy Policy.

3. The Club is operated and promoted by Browns (South Molton Street) Limited with its registered office at The Bower, 211 Old Street, London EC1V 9NR. Registered in England No. 06887728.

4. Browns reserve the right to amend these Conditions from time to time and shall notify you of any changes by posting them on its website.

5. Browns may transfer its rights and obligations under these Conditions to another organisation and will notify you in writing if this happens.

6. Each of the clauses of these Conditions operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

7. These Conditions are governed by English law. The parties agree to submit to the non-exclusive jurisdiction of the English courts.

On joining The Club, you accept these Conditions. We may revoke Club membership for any reason at our sole discretion including (but not limited to) risk of reputational damage to us, any reasonable suspicion of previous criminal activity including shoplifting or any previous history of verbal or physical abuse to Brown’s staff.

Contact Us

Please submit any questions you have about these Terms & Conditions or an order you have placed or ordering in general by:

United Kingdom
Phone: +44 (0) 203 962 1241
Monday - Sunday 9am - 6pm (GMT)
English only

United States
Phone: +1 (347) 983 6574
Monday - Friday 9am - 6pm (PST)
English only

Email
customercare@brownsfashion.com
Monday - Friday 9am - 2am (GMT)
Saturday - Sunday 9am - 6pm (GMT)

Or please write to us at: Browns Fashion (Web Operations), 23-27 South Molton Street, London, W1K 5RD, United Kingdom