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Customer Care

Say Hello!

We want to be there for you whenever you need us. Here’s how you can get in touch.
 

United Kingdom
Phone: +44 (0) 203 750 1241
Monday to Sunday: 9am - 6pm (GMT)
English only
 

United States
Phone: +1 (404) 793 0378
Monday to Friday: 9am - 6pm (PST)
English only
 

Email
customercare@brownsfashion.com
Monday to Friday: 9am - 2am (GMT)
Saturday to Sunday: 9am - 6pm (GMT)

 

Other Enquiries

Affiliates
affiliates@brownsfashion.com

Buying
buyingoffice@brownsfashion.com

Careers
careers@brownsfashion.com

Personal Shopping
personalshopper@brownsfashion.com

Press
press@brownsfashion.com
 

Can’t find what you’re looking for?

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Find. Order. Pay. Repeat.

Once you’ve dipped into our designer categories via the dropdown navigation (from dresses and denim to Gucci and Saint Laurent) no doubt you’ll have your eye on at least a couple of items.

If you’ve found something you’d like to purchase, select your size (if you need a little extra guidance peruse the ‘Size & fit’ on the product page) and then click ‘Add To Bag’.

Now you can decide whether it’s time to give your credit card more of a workout or go directly to your ‘Bag’ to review and complete your order.

New customers will be required to create an account with Browns before their order can be processed (returning customers, you know the drill), and always do a final check on your order before payment.

Once the order has been placed, we will email may you shortly after to confirm receipt of the order before we initiate our validation process.

Finally, if everything checks out you’ll have your new things in no time.

If you have any problems, please contact our Customer Care team at customercare@brownsfashion.com or call +44 (0) 203 750 1241 between 9:00am - 6:00pm GMT or +1 (404) 793 0378 between 9am - 6pm (PST) Monday to Friday.

Order Verification

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order we ship out is authorised by the cardholder. If your order is placed on hold, we will reach out to you immediately to ensure that any delays are minimal.
 

Payment

We like to be accommodating, so we’re giving you lots of options to put your payment through*

  • Worldwide - Visa, MasterCard, American Express, Delta, Visa Electron, Diners Club International, JCB, PayPal, Union Pay
  • China, Taiwan, Hong Kong, Macau - All worldwide methods and Alipay
  • Germany, Austria, Switzerland, Belgium - All worldwide methods and Sofort
  • Netherlands - All worldwide methods and iDeal

*Some cards may require authorisation from the issuing bank.

Shipping

Please not that due to the bank holidays, the Same Day Delivery service is currently unavailable. 

Browns offers worldwide shipping by partnering with premium carriers (so have your signature at the ready when the postman arrives!) Oh, and any first time orders must be shipped to the billing address of your credit card so that we can make sure there’s no funny business going on.

Side note: We do not ship on the weekend or bank holidays; therefore your order will be processed the next working day.

Delivery

London Same Day Delivery

When you just can’t wait to get your hands on some newness, Browns has you covered with same day delivery in specific areas of London, Monday to Saturday (excluding bank holidays, because even the postman needs a holiday too you know). Orders received and processed before 11am will arrive that very day to have you kitted out! And don’t worry, if you miss the 11am deadline we will swiftly deliver the following business day.

FYI: If you were trigger happy and purchased a few different items, you may encounter two deliveries as our items can come from two separate warehouses.

If you need to make changes to your shipping address or delivery time please click here; likewise should the carrier be unable to deliver your order, the package will be returned to Browns and a refund will be issued. 
 

UK Delivery

Orders shipping to the United Kingdom will be coming to a postbox near you via express post within 2-4 days. Shipping times can vary, but we will always work hard to get your parcel to you ASAP. Deliveries will be made from Monday to Friday between 9:00am - 5:00pm.

 

EU Delivery

The Europeans love to stay ahead of the fashion game, so Browns will be pushing out those packages in 1-4 working days after your order has been processed. Deliveries will be made between Monday to Friday between 9:00am - 5:00pm, but just to let know you know - sometimes there are some delays due to customs clearance which Browns cannot be held accountable for, so please forgive us if you have to wait a few days longer.

 

International (Non EU) Delivery

The international deliveries have a little further to travel, so it’s only natural to expect a few extra days to receive your new things (usually delivering within 3-7 working days). Deliveries will be made between Monday to Friday between 9:00am - 5:00pm, but once again please be mindful of delays via customs clearance.

Processing Time

We will always aim to dispatch your order within 48 hours pending product availability and credit verification, we make it our business to ensure a timely delivery of your order!

Please bear in mind that time frames are an estimation and can sometimes take a little longer during sale periods when we’re run off our favourite Louboutins!

Track My Order

We know there’s nothing worse than watching the clock waiting for your package to arrive, so Browns will always provide you with the necessary tracking information to watch your package like a hawk whether it’s travelling by land or sea (and of course we will always insure your package right up until arrival, naturally). Track your order;

  1. Log In to 'My Account'
  2. Go to 'Order & Returns'
  3. Click on the 'View Order' of the purchase you would like to track
  4. Click on the tracking link that appears below each item

 

Shipping Restrictions

Due to international trading agreements, Browns must play by the rules and adhere to specific shipping agreements. If your package is delivering to Turkey, our Customer Care team will contact you directly prior to dispatch to obtain the required ID as per Turkish regulation. Furthermore, shipments to the Republic of Korea will be sent with a commercial invoice including relevant FTA declarations.

Please find all other restrictions listed below;

 

United States

US customers may be requested by US Customs to provide their IRS, EIN or SSN number before deliveries can be released to the given address. Customers will be given one week to provide this information. 

 

Russia

  • Delivery takes between 3-4 days.
  • Your order will not be taxed unless your monthly import allowance exceeds the €1000 price point and/or weight limit of 31kg.
  • If your order exceeds the above import allowance, tax to be paid is 30% of the exceeding amount.
  • For the registration and correct handling procedures, you will be required to submit a copy of your passport (and any other additional paperwork as per their request).

 

Duties & Taxes

When it comes to the cost of import duties on orders, we can’t cover everyone… almost, but not quite. For the below countries, the price you see is the price you pay*.

  • Australia
  • Korea
  • Puerto Rico
  • Taiwan
  • Canada
  • Kuwait
  • Republic of Qatar
  • Thailand
  • China
  • Mexico
  • Saudi Arabia
  • United Arab Emirates
  • European Union
  • Japan
  • Singapore
  • United States
  • India
  • Norway
  • Switzerland


* If you are ordering from within your own customs zone or country, import duties will not be applicable. For the UK and the USA, these are included at the checkout.

For all other customers, the import duty is not included in the listed online price. As a customer you will be responsible for import duties/taxes incurred in the destination country.

There may be a chance that you will have to pay import duties when you come to pick up your order (or even at a later date, depending on the customs authority).

We know this can be a tad confusing, so feel free to ask us any questions here.

Same Day Delivery Locations

Please note that due to the bank holidays, the Same Day Delivery Service is currently unavailable

London

EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, EC2Y, E1W, E98, N1C, N1P, N81, NW1W, NW26, SE1P, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W , SW1X, SW1Y, SW95, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W

 

Returns

Please return anything you’re not happy within 14 days from the day you receive the order… promise you it won’t hurt our feelings.

 

Free Returns Collection Service

To make this process as quick and easy as possible, Browns offers all customers a Free Returns Collection Service to take away the fuss. We recommend booking the service within 7 days of receiving your order to ensure it arrives safely back in our hands before the 14 day return window expires.

Oh, and please note that we can only collect your return from the same country to which we shipped your order to. Right, so how to book?

  1. Log in to ‘My Account’
  2. Go to ‘Orders & Returns’
  3. Click ‘Book A Return Collection’ next to the order you wish to return
  4. Select the item/s you would like to return and follow the steps to schedule a pick up time and address
     

Keep an eagle eye on your inbox as we will be sending you;

  • Returns Merchandise Authorisation (RMA) Number

  • Confirmation of your collection time and address

  • Booking reference

  • Returns documents

 

Here are the non-negotiables (please make sure you follow these steps);

  1. Print out a copy of the Air Waybill (AWB) and attach the first page to the outside of your package, and hand the second page to your courier. We advise saving a copy for your records too as this is how you can track your shipment.

  2. If you have been provided with a Returns Invoice for Customs, please enclose one inside the package and attach a signed copy to the outside of the package with the AWB.

  3. DO NOT seal your package until the driver has checked the contents. But once you have the A-OK, seal away!

 

Conditions

Items must be returned unworn, unwashed, undamaged, unused and with all original tags attached to be in a returnable condition. We will not accept any items that are customised or personalised.

Where possible, any designer packaging such as authenticity cards, dust bags and leather tags must also be returned as they are considered part of the product.

If you receive an item which is damaged, please contact Customer Care immediately.

Footwear & Accessories:
Footwear and accessories must be returned unmarked and unscuffed in the original undamaged boxes provided and inside a protective shipping box.

Swimwear:
For sanitary reasons please try on all swimwear over your own lingerie garments. Do not remove the protective slip.

Hosiery must be returned in its unopened package.

Cosmetics:
All cosmetics must be returned unused, unopened with an unbroken seal and in its original packaging.

Refunds

Once your order has been received by our warehouse and complies with our Returns Policy, a refund will be issued via the original payment method. Additionally, you will receive a refund confirmation email (just to make sure all our ducks are in a row).

FYI: Returned items will be refunded excluding the original cost of shipping and can take up to 14 working days to process. To read the returns policy in its entirety please click here.

How To Shop FAQs

What payment methods do Browns accept?

  • Worldwide - Visa, MasterCard, American Express, Delta, Visa Electron, Paypal (Paypal not accepted in Korea)
  • China, Taiwan, Hong Kong, Macau - All worldwide methods and Alipay
  • Germany, Austria, Switzerland, Belgium - All worldwide methods and Sofort
  • Netherlands - All worldwide methods and iDeal

 

How will I know if you have received my order?
Once you’ve checked out with Browns (the order of course…) we will be swiftly sending an email your way to acknowledge we’ve received your order, yay! Note: this is only receipt of your order, not confirmation that your purchase has been made.

Now it’s all systems go… our amazing team will handpick your item/s while simultaneously verifying your payment and delivery details. If it all checks out, then it’s time to get that package outta here and on its way to you!

 

What if an item is out of stock?
Browns is built on providing our customers with the most exclusive edit of luxury designers from all over the world. Due to the nature of our edit, quantities are limited and in some instances a one-off.

On the rare occasion an item is sold simultaneously to multiple customers online the stock information may become temporarily inaccurate. In this case, we will either cancel your order in full or just the items which are unavailable and proceed with the rest of the order.

 

Do you offer same day delivery in London?
Keeping Londoners stylish every day we offer same day delivery in specific areas of London from Monday - Friday. To check out all the finer details click here.

 

What happens if I notice that my personal details are incorrect after I have completed the ordered process?
Slippery fingers? It’s okay, we know it was a mistake. If you realise your personal details are incorrect, hop to it and send an email to our Customer Care team - and don’t forget to include your order number and we will do everything we can to rectify this mistake.

 

Is it safe to use my credit card online at Browns?
We want to ensure you always have a safe and seamless experience online at Browns, therefore all orders are processed through a highly secure checkout system provided by Adyen.

To make things even easier - you can also store your credit card details in ‘My Account’ for future purchases. Consider this a circle of trust.

 

How do I know if an item will fit me?
If you’re second guessing a purchase because you are unsure of the fit, please make sure you reference our comprehensive Fit Information and Size Guide that is listed on each product page. All products are sold by the international sizing schemes used by the designer (and we will always make sure we tell you if an item runs small or large to size). Take a gander over our product descriptions for all the details, not only are they entertaining but highly informative.

Shipping & Delivery FAQs

Can I track my order online?
We know there’s nothing worse than watching the clock and waiting for your package to arrive, so Browns will not only provide you with regular email updates on the status of your order, but if you log in to ‘My Account’ you can also find the tracking number to keep an eagle eye on the precious cargo.

How much are the custom duties and taxes for my order?
When it comes to the cost of import duties on orders, we can’t cover everyone… almost, but not quite. For the below countries, the price you see is the price you pay.

  • Australia
  • Korea
  • Puerto Rico
  • Taiwan
  • Canada
  • Kuwait
  • Republic of Qatar
  • Thailand
  • China
  • Mexico
  • Saudi Arabia
  • United Arab Emirates
  • European Union
  • Japan
  • Singapore
  • United States
  • India
  • Norway
  • Switzerland

For all other customers, the import duty is not included in the online listed price. As a customer you will be responsible for import duties/taxes incurred in the destination country, and there may be a chance this will occur when you come to pick up your order (or even at a later date, depending on the customs authority).

We know this can be a tad confusing, so feel free to ask us any questions here

My Account FAQs

Do I need an account to place an order online?
We want to get to know you so that we can personalise your shopping experience. Therefore, upon placing an order you will be required to set up an account so that we can keep track all your details under one fashionable ‘cloud-like’ roof.

Think of your account like a secure little box which holds all the important things in one place like credit cards, shipping information, orders and of the course that dreamy wish list.

 

How do I create an account on brownsfashion.com?
If you can find a way to drag yourself away from our new arrivals, go to 'My Account' in the top navigation and fill in your details.

 

Is my personal information kept private?
We need you to know that any information you share with Browns is 100% private and confidential. At no point will we share, rent or sell your personal information, we want you all to ourselves! :)

Returns & Refunds FAQs

Can I return my order?
We hope that our customers love each and every purchase. However, if it’s not feeling quite right then we want you to know you have options.

Perhaps you’ve changed your mind? The fit just doesn’t work, or the quality just wasn’t at the standard you expected. Your peace of mind is our priority, so let’s take it step by step.

 

How do I return an item?
We have a few different ways to return items to Browns.

Browns offers a free collection service for returns - so why not use it! Our recommendation is that you book your collection within 7 days of receiving the order to ensure it arrives safely back in our hands before the 14 days are up.

  1. Log in to ‘My Account’
  2. Go to 'Orders & Returns'
  3. Click ‘Book A Return Collection’ next to the order you wish to return
  4. Select the item/s you would like to return and follow the steps to schedule a pick up time and address

Keep an eagle eye on your inbox as we will be sending you;

  • Returns Merchandise Authorisation (RMA) Number

  • Confirmation of your collection time and address

  • Booking reference

  • Returns documents

If you don’t want to use our free collection service please get in touch with our Customer Care team within 48 hours of receiving your order to request an RMA number. To finalise your return please address the package to;

Browns Returns
Clippers Logistics
43 Suez Road Brimsdown
EN3 7SN United Kingdom

All returns via this method must include the RMA number clearly written on the original receipt and placed inside the returned package (any returns without these items will not be accepted).

We recommend items be returned via registered post or DHL as Browns will not be responsible for goods lost or damaged in transit.

Unfortunately at this time, beautiful items purchased online cannot be returned in store. So please adhere to one of the methods above!

 

When will I receive my refund?
Once your return has been received by our warehouse and complies with our Returns Policy, you will be refunded via your original payment method. Please be aware that returned payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

 

If my order has been cancelled, when will I receive my refund?
If you paid by debit card or PayPal, payment will usually be taken immediately. Therefore, once your has been cancelled you will be refunded accordingly.

If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.

 

Will customs duties, sales tax or VAT be refunded on a return?
If you are a customer in the European Union, USA, Canada, China, Australia, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan, you will be refunded the cost of your order including any sales tax and import duties that were applicable at the time of your purchase, excluding the original shipping cost.

All other customers will be refunded the cost of your order including any VAT or sales tax that were applicable at the time of your purchase, but excluding the original shipping cost and any import duties incurred to receive your order. You may be able to recover import duties for returned items by contacting your local customs bureau directly.

 

Can I exchange my item?
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping in accordance with our Returns Policy.

Flagship Mayfair

24-27 South Molton Street
London W1K 5RD

Phone: +44 (0) 20 7514 0016
Email: southmoltonstreet@brownsfashion.com

Opening Hours

Monday: 10:00am - 7:00pm
Tuesday: 10:00am - 7:00pm
Wednesday: 10:00am - 7:00pm
Thursday: 10:00am - 8:00pm
Friday: 10:00am - 8:00pm
Saturday: 10:00am - 7:00pm
Sunday: 12:00pm - 6:00pm

Sloane Street

160 Sloane Street
London SW1X 9BT

Phone: +44 (0) 20 7514 0040
Email: sloanestreet@brownsfashion.com

Opening Hours

Monday: 10:00am - 6:30pm
Tuesday: 10:00am - 6:30pm
Wednesday: 10:00am - 7:00pm
Thursday: 10:00am - 6:30pm
Friday: 10:00am - 6:30pm
Saturday: 10:00am - 6:30pm
Sunday: 12:00pm - 5:00pm
 

Terms & Conditions

Introduction

These Terms & Conditions (together with the information and policies contained in the "Customer Care" pages on the website and any other documents referred in these Terms & Conditions) (Terms & Conditions) set out the legal terms that apply to your use of the website http://www.brownsfashion.com (Website or Site), the purchase of your products from Browns (South Molton Street) Limited (company number 06887728) VAT number: GB 204 0769 35) whose registered office is at The Bower, 211 Old Street, London EC1V 9NR United Kingdom (“Browns Fashion”, we, us and our) and the services (Services) that are provided by our parent company, Farfetch UK Limited (Farfetch), under its trading division Black & White, as more particularly detailed below in the section headed Operation of Website and Services and Product.

Your purchase of any of the products offered on the Site (Products) is subject to these Terms & Conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these Terms & Conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these Terms & Conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.

 

Access to the Site

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions or if any details you provide for the purposes of registering as a user prove to be false.

 

Operation of Website and Services and Product  

Operation of Website and delivery of Services

The Website is owned by Browns Fashion. Browns Fashion has subcontracted the operation of certain aspects of the Website to Black & White, a trading division of Farfetch. As such, Farfetch provides and/or procures certain services on behalf of Browns Fashion to enable the operation of the Website and for you to search through the Website and purchase products from Browns Fashion. Such Services include, but are not limited to, payment processing, customer service  and hosting. Farfetch UK Limited is a company registered in England and Wales and its registered office is at The Bower, 211 Old Street, London EC1V 9NR, United Kingdom. Its registered company number is 06400760 and its VAT number is GB 204 0769 35.
 

Products

The Products are owned and sold on the Website by Browns Fashion.  Browns Fashion attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights.

The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. Neither Browns Fashion nor Farfetch has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

Ordering & Availability

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to the Product(s) whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate Despatch Confirmation.

 

Delivery

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address you specify when placing your order.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by our trusted courier and take place on Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will responsible for reclaiming duty directly from your local customs office.

Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

 

Risk & Ownership

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

 

Price & Payment

The price of Products is as quoted on the Site from time to time.

Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the Terms & Conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

 

Returns Policy

Returned Products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
  • footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
  • if the Product comes with a security tag this should be left on;
  • hosiery should only be returned if it is unopened and is in its original package; and
  • lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

  • any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see Returns and refunds for customised Products below for more information); and
  • any garments or cosmetics Products that have had a hygiene label or seal removed or broken.
     

Returns and refunds for customised products

Due to the nature of personalised and monogrammed Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of customisation and personalisation and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised Products may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.
 

Returns Process

We recommend that you return Products in their original packaging to ensure the necessary protection when in transit. Instructions for the return of the Product(s) will be included with the delivery package. When cancelling a purchase and returning Products to us you have two options available to you:

 

  1. Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the Product(s) (subject to our Returns Policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the Product(s) to us.

  2. Use our Free Returns service. If you choose this option you can return the Products(s) for free and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

 

We describe these two options in more detail below.

(i) Your cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs)

Except in relation to certain types of Products (as set out above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

To cancel a Contract, you must clearly inform us, preferably:

  • by email at customercare@brownsfashion.com or by telephone on +44 (0)203 750 1241 giving us your name, address and order reference; or

  • by completing and returning the cancellation form [insert link] and sending it to the address set out in the form.

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

(ii) Free Returns Pick Up

We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country to which your order was delivered.

To book a free returns pick-up:

  1. Log in to ‘My Account’

  2. Go to ‘Orders & Returns’

  3. Click ‘Book A Return Collection’ next to the order you wish to return

  4. Select the item/s you would like to return and follow the steps to schedule a pick up time and address

We will email you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.
 

What Happens Next?

Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB.

Do not seal your package until the driver has checked the contents.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 days period, we cannot guarantee a refund.

 

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

 

Product Information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contacting us).

 

What You Are Allowed To Do

You may only use the Site for non-commercial use and only in accordance with these Terms & Conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.


What You Are Not Allowed To Do

Except to the extent expressly set out in these Terms & Conditions, you are not allowed to:

  • 'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
  • remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or 
  • create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

 

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these Terms & Conditions will terminate immediately in the event that you are in breach of any of them.

 

Intellectual Property Rights

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Farfetch, Browns Fashion or our licensors. Except as expressly set out here, nothing in these Terms & Conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these Terms & Conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

 

Content

We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

 

External Links

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

 

Our Liability

Nothing in these Terms & Conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that, by law, may not be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

 

General

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these Terms & Conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these Terms & Conditions is found to be unenforceable, all other provisions shall remain unaffected.

These Terms & Conditions may not be varied except with our express written consent.

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These Terms & Conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

 

Contact Us

Please submit any questions you have about these Terms & Conditions or an order you have placed or ordering in general by:

United Kingdom
Phone: +44 (0) 203 750 1241
Monday - Sunday 9am - 6pm (GMT)
English only

United States
Phone: +1 (404) 793 0378
Monday - Friday 9am - 6pm (PST)
English only

Email
customercare@brownsfashion.com
Monday - Friday 9am - 2am (GMT)
Saturday - Sunday 9am - 6pm (GMT)

Or please write to us at: Browns Fashion (Web Operations), 23-27 South Molton Street, London, W1K 5RD, United Kingdom

Promotions

1.1 10% off your first order - Facebook Sign ups

Starts 9am BST Monday 3rd April -  Ends 9am BST Sunday 9th April2017.

The 10% off offer is valid for new customers' first order only

The 10% discount offer is valid on full price items only.

This offer is valid for selected brands. 

This offer is not valid for the following brands: Alaia, Dries van Noten, Gucci, Acne, Chloe, Balenciaga, Rochas, Giambatista Valli, Miu Miu, Saks Potts, Saint Laurent, Dolce and Gabanna, Ashish, Roland Mouret, Marni, Aquazurra, Mr & Mrs Italy.

This offer is valid for limited time only.

This offer is valid in selected countries.

The offer cannot be used in conjunction with any other Browns promotional code offer.

Browns reserves the right to withdraw this offer at any time without notice.

Shipping restrictions may apply.

 

1.2 10% off your next order

Starts 9am BST Monday 10th April - Ends 11:59am BST Saturday 22nd April2017.

The 10% off offer is valid for customers only

The 10% discount offer is valid on full price items only.

This offer is valid for selected brands.

This offer is not valid for the following brands: Alaia, Dries van Noten, Gucci, Acne, Chloe, Balenciaga, Rochas, Giambatista Valli, Saks Potts, Saint Laurent, Ashish, Roland Mouret, Marni, Aquazurra, Mr & Mrs Italy, Vans, Reebok, Converse, Visvim.

This offer is valid for limited time only.

This offer is valid in selected countries.

The offer cannot be used in conjunction with any other Browns promotional code offer.

Browns reserves the right to withdraw this offer at any time without notice.

Shipping restrictions may apply.
 

Privacy & Cookies Policy

Introduction

We are the Farfetch Group (“we”, “us”, “our”), and we are committed to protecting your privacy. This Privacy Policy provides information on how we collect and use personal data and it applies to all members of the Farfetch group. Farfetch UK Limited operates farfetch.com, various international websites (including farfetch.co.uk, farfetch.fr, and farfetch.com.br), and the Farfetch iOS and Android mobile applications and Browns (South Molton Street) Limited operates brownsfashion.com and various international websites (collectively, the "Website"). Farfetch UK Limited is a company registered in England and Wales (Company No. 06400760), with its registered office located at The Bower, 4th Floor, 211 Old Street, London EC1V 9NR, United Kingdom. Farfetch UK Limited’s ICO registration number is Z3100721 (the ICO is the UK’s data protection regulator) and you can access its ICO notification here. Browns (South Molton Street) Limited is a company registered in England and Wales (Company Number 06887728), with its registered office located at The Bower, 4th Floor 211 Old street, London EC1V 9NR, United Kingdom. Browns (South Molton Street) Limited’s ICO registration number is ZA098442 and you can access its ICO notification here.

 

About This Policy

This Privacy Policy (together with our customer Terms and Conditions applicable in your country and any other documents referred to in it) sets out the information that we collect, the reasons for which we collect that information, and how we may use and share that information. By visiting our Website, you are accepting and consenting to the practices described in this Privacy Policy.

 

Third Party Websites

Our Website may contain links to and from the websites of our partner boutiques, advertisers, and affiliates, amongst others. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites

 

What Information Do We Collect, and How? 

When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you: • information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise).

This information may include your name, address or location, phone number and email address, date of birth, gender, purchase information, images and financial information (including your credit or debit card details), amongst other information.

If you register an account on the Website, which you must do if you wish to purchase products from the Website, then you may give us your photograph and nickname. From your account, you can also invite your friends to shop at our Website (including by email, Facebook, or Twitter). Although we will let them know that we received their details from you, please ensure that you have the permission of your friends before sharing their contact details with us and only forward emails to people you know would be happy to receive them.

  •  information we receive from other accounts or sources: we may receive information about you from your other accounts or other websites, including our partner boutiques, social media providers like Facebook and Twitter, advertising networks and analytics partners, and payment and delivery service providers, amongst others. By logging in to our mobile applications via Facebook or Twitter, or linking your account on our Website to your Facebook or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies.
  • information our IT systems collect about you: each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes:
  • cookies: we’ve set out more details about cookies below, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website;
  • device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.
  • information we collect in store: the Farfetch Group is always looking for new opportunities to improve your shopping experience and this extends to your experiences in-store. When you visit Browns, you may have the opportunity to use pioneering technology to enhance your in-store experience. You may also give us information about yourself in-store if you make a purchase using a credit or debit card, complete a survey or questionnaire, enter a competition or promotion, provide us with feedback or otherwise interact or correspond with us in-store. Where you use a WiFi-enabled device in-store, certain information may be provided by your device, which will differ depending on your device and settings. The information that may be provided is the type of device you have, the device identifier/media access control (MAC) address, the proximity of the device from the access point, location of the device, and where relevant, when and for how long the device is connected to the Wi-Fi network. You can prevent information being provided by turning off the Wi-Fi feature on your device

 

What Do You Use My Information For?

To make our Website work, including to allow you to order and receive products from our Website, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways. The key purposes for which we use your information are as follows:

  • to provide you with the products you have ordered: to order products, you need to register an account on our Website (which you may personalise). Your information (including name, address, phone number, email address, and financial information (such as debit or credit card details)) will be used so you can submit, and we can process and fulfil, that order. We may also use your information to communicate with you about your orders and account and provide you with customer support when needed. This may require us to provide your information to third parties including our partner boutiques from whom you are purchasing your product and our delivery partners, as further set out below;
  • to administer, maintain, and optimise our Website, our services and your experience: we want you to have the best experience possible when you interact with us, including using our Website, products and services and visiting Browns in-store. To do this, we use your information (including log data, statistical information, and device information) to ensure that the Website and its features and any Wi-Fi networks are functioning correctly, to adapt and customise our Website to better suit your preferences, and to provide pages specific to your language or location. In-store at Browns, we may use Wi-Fi analytics to measure footfall, visits and movement through any Browns store to optimise and enhance your experience. At your request and subject to availability, we may create images of you trying on outfits/items and send these to you to enhance your shopping experience;
  • to provide you with customer services: if you contact our customer services team or provide us with feedback for any reason, whether by email, phone, chat, or otherwise, we will use your information (including your name, phone number, and email address) to help us categorise the communication, respond to you, and where appropriate, investigate, and resolve any issue or incident that you may have. We may also use your phone number or email address to let you know the status of, or if there are any problems with, your order;
  • to update you on our and our partner boutiques’ latest offers, products, and news: where you have told us you would like to receive marketing communications or when you have made a purchase from our Website, unless you tell us otherwise, we will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information to tailor these messages to you;
  • to advertise and promote our or our partner boutiques’ products, services and brand: where you give consent, we may use images of you on our Website, social media sites (e.g. Instagram) and in-store at Browns to promote our and our partner boutiques’ products, services and brand.
  • to carry out research, analysis, and surveys on your use of our Website and views: where you have opted in to receiving communications from us, we may use your personal details (including your name, address, email address, and phone number) to send you polls and surveys to find out your views of our Website and services. We may also carry out analysis of, and research into, the ways that you use our Website so we can optimise the Website and your experience. We may use third parties to carry out any research, analysis, and surveys, or to deliver incentives in return for your participation in polls, as further set out below; and
  • for your, and our, financial security: for everyone’s safety, we need to ensure that our customers are genuine. To do this, we may use your personal information (including your name, address, and financial information (such as credit or debit card details) to confirm your identity and perform credit check or anti-fraud checks. We may use third party credit reference or fraud prevention agencies to perform these checks, as further set out below, but no formal credit check is performed and your credit rating will not be affected. Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.

 

Who Do You Share My Information With? 

To provide the Website and our services, we work with a number of carefully selected third parties. To do this, we may share your information with these third parties in the following limited circumstances: • group companies for business purposes: Farfetch UK Limited and Browns (South Molton Street) Limited are part of a larger family of companies in different parts of the world. Our group of companies, which means our subsidiaries, our ultimate holding company, and that company’s subsidiaries as defined in section 1159 of the UK Companies Act 2006, includes Farfetch.com Limited and Farfetch.com US LLC.) (the “Farfetch Group”). We may share your personal information with other members of the Farfetch Group in order to operate our business and provide the Website and services. Rest assured, the requirements of this Privacy Policy apply to all of the Farfetch Group in the same way as it applies to Farfetch UK Limited and Browns (South Molton Street) Limited as individual companies;

  • third party service providers for business purposes: to function properly, we rely on a number of carefully selected third parties to provide us with services and products. These include our partner boutiques from whom you purchase products, courier companies to deliver products, anti-fraud and credit check providers to keep us and you secure, analytics companies to enable our marketing, research companies to help us carry out surveys, IT/technology providers to support, maintain and provide our technology and IT infrastructure and others. We permit these companies to use your personal information only to the extent necessary to provide us with their services and products; we do not allow these third parties to disclose or use your information for any other purposes. We have high expectations and requirements in their handling of your personal information, as you do in ours, and we hold them to these;
  • advertisers for marketing purposes: we may provide your information to our advertising and social media partners (including Facebook and Twitter, where you choose) where they require the data to select and serve relevant adverts about our products and services to you and others;
  • third parties where we are considering a corporate transaction: the Farfetch Group is always looking for new opportunities and directions in which to grow. This means sometimes we may consider corporate transactions such as merger, acquisitions, reorganisations, asset sale, or similar. In these instances, we may transfer your information to enable the assessment and undertaking of that transaction. If we buy or sell any business or assets, your personal information may be one of the assets that are transferred;
  • to comply with legal requests: on occasion we may be required to liaise with various regulators and law enforcement agencies in a number of different countries, whether as a result of law, a court order, or another legal process. Although we dispute requests wherever suitable, in some cases we may have to share your information with the regulators or law enforcement agencies. Where we consider it appropriate, and provided we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal demands; and
  • aggregated information with third parties: we may aggregate your information with the information of other customers, creating a dataset of information about the usage of our Website, purchase of products, and other general, grouped information about our customers. Although this dataset is aggregated and anonymised, meaning it cannot identify you as an individual, it provides a valuable insight into the use of our Website and we may therefore share it with select third parties. These parties may include providers of plugins or similar technologies to help measure traffic, our partner boutiques and other providers to allow them to better stock products, and our investors. Please note that we do not share your information with any third party advertisers or networks for the provision of third party advertising on our Website.

 

Transfers Of Your Personal Data

To provide our Website and our services, we may transfer and store the personal information that we collect from you to a destination outside of the European Economic Area (“EEA”), such as the United States of America. It may also be processed by individuals operating outside of the EEA who work for us, one of our suppliers, or one of our partners. We may need to do this to fulfil your order, process your payment details, or provide support or hosting services. We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this Privacy Policy.

 

Cookies

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

We use the following categories of cookies on our Website:

CATEGORY 1: STRICTLY NECESSARY COOKIES These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

CATEGORY 2: PERFORMANCE COOKIES These cookies collect anonymous information on how you use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt out of these cookies using your browser settings but it may affect the performance of our Website.

CATEGORY 3: FUNCTIONALITY COOKIES These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt out of these cookies using your browser settings but it may affect the functionality of our Website.


CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites.

CATEGORY 5: SOCIAL MEDIA COOKIES These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

To opt out of:

  • Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on;
  • other third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu.

Please note that opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

 

Security

Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including: • using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process (including any financial information such as credit or debit card details);

• requiring you to establish a password to access your account on our Website;

• not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CCV number); and

• regularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information online in a non-protected environment (such as a message board, shopping list, or in chat areas) then that information can be collected and used by others outside of our or your control.

CONTACT US & ACCESSING PERSONAL INFORMATION

All of the information that we collect, or that you provide to us, is controlled by Farfetch UK Limited and/or Browns (South Molton Street) Limited (as appropriate) for the purpose of the Data Protection Act 1998 and other applicable local laws. You have various rights under the Data Protection Act 1998 and other applicable local laws, including the right to see all of the personal information we hold about you, to require that we correct any inaccuracies in your personal information, or to object to certain information being stored or used (including to ask us to stop sending your marketing communications). If you would like to exercise any of your rights or if you have any questions or concerns about this Privacy Policy, please contact us:

  •  by phone on +44 (0) 20 3510 0670 (available Monday to Friday 0800 to 2300 UK time, and Saturday to Sunday 0900 to 2100 UK time);
  • by emailing us at privacy@farfetch.com;
  • by writing to The Legal Department, The Bower, 4th Floor, 211 Old Street, London EC1V 9NR. Please note that we may charge you a small fee for providing a copy of your information, as permitted by law.

 

Updates To This Policy

This Privacy Policy was last updated in December 2016. Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy.

 

Contact Us

Please submit any questions you have about these Terms & Conditions or an order you have placed or ordering in general by:

United Kingdom
Phone: +44 (0)203 750 1241
Monday - Sunday 9am - 6pm (GMT)
English only

United States
Phone: +1 (404) 793 0378
Monday - Friday 9am - 6pm (PST)
English only

Email
customercare@brownsfashion.com
Monday - Friday 9am - 2am (GMT)
Saturday - Sunday 9am - 6pm (GMT)

Or please write to us at: Browns Fashion (Web Operations), 23-27 South Molton Street, London, W1K 5RD, United Kingdom

Browns Fashion (web operations), 23-27 South Molton Street, London, W1K 5RD, United Kingdom

Need Help?

This is where you ask questions, and we answer them. If you’d like to speak with our Customer Care team, you can reach us by phone or email.

Phone

UK: +44 (0) 203 750 1241
Mon - Sun: 9am - 6pm (GMT)
US: +1 (404) 793 0378
Mon - Fri: 9am - 6pm (PST)

FAQs

All the other bits and pieces you were thinking about right here, take a look.

Email

Questions or concerns? We’re here for you anytime. Click here to send us an email now.

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