Careers

Job Purpose:

We are on the lookout for an experienced Fine Jewellery Specialist to deliver a seamless customer experience in our dedicated Fine Jewellery department. Based in our Flagship store in Mayfair, you will utilise your in-depth Fine Jewellery knowledge and passion for product to connect with clients through storytelling. Working with unique product and one-of-a-kind pieces, you will adopt a commercial mindset in order to achieve sales targets, working across Men’s Fine Jewellery, Women’s Fine Jewellery and Fine Watches.

 

Duties and Responsibilities:

• Create a one-to-one shopping experience for all Browns clients to deliver an experience that is memorable, personalised and feels luxury every time.

• Work in partnership with wider departments across the business in order to maximise sales, driven by fine jewellery product.

• Build and share expertise and knowledge on fine jewellery product with Browns customers.

• Attend relevant brand training to continue to build knowledge and expertise within fine jewellery.

• Engage with the wider shop floor sales team to deliver training on fine jewellery, building their product knowledge and confidence in order to link sell in to the department.

• Provide specialist advice to clients and assist them in meeting their needs.

• Support on in store client events.

• Achieve personal sales and department sales targets to contribute towards the overall business targets as set by the company management.

• Take accountability to VM standard of the jewellery department following VM guidelines, ensuring items are represented in the most appealing way.

• Follow up on any customer request or special orders, managing the process smoothly from end-to-end.

• Manage the stock and security for the jewellery department, conducting daily stock checks and resolving any discrepancies.

• Contribute to our CRM, including collecting accurate customer data, and engaging in after sales.

• Provide client feedback to the buying department and offering suggestions to improve the commercial performance of the jewellery department.

• Be a team player with an all-rounder approach to store responsibilities, both in terms of service and day to day operational tasks.

 

Required Knowledge, Skills and Experience:

• Proven experience within a luxury jewellery business.

• GIA (or equivalent) qualified, preferably in diamond grading, colour stone grading, gem identification, and pearl grading.

• Proven track record in achieving personal sales targets.

• Strong ability to build clientele and manage your customer book effectively.

• Confidence to build and maintain relationships with a wide variety clients.

• Keen interest in luxury fashion and jewellery and up to date with trends and designers.

• Passion to represent Browns as the coolest boutique in the world!

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities. You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Job Purpose:

We are on the lookout for an experienced Fine Jewellery Specialist to deliver a seamless customer experience in our dedicated Fine Jewellery department. Based in our Flagship store in Mayfair, you will utilise your in-depth Fine Jewellery knowledge and passion for product to connect with clients through storytelling. Working with unique product and one-of-a-kind pieces, you will adopt a commercial mindset in order to achieve sales targets, working across Men’s Fine Jewellery, Women’s Fine Jewellery and Fine Watches.

 

Duties and Responsibilities:

• Create a one-to-one shopping experience for all Browns clients to deliver an experience that is memorable, personalised and feels luxury every time.

• Work in partnership with wider departments across the business in order to maximise sales, driven by fine jewellery product.

• Build and share expertise and knowledge on fine jewellery product with Browns customers.

• Attend relevant brand training to continue to build knowledge and expertise within fine jewellery.

• Engage with the wider shop floor sales team to deliver training on fine jewellery, building their product knowledge and confidence in order to link sell in to the department.

• Provide specialist advice to clients and assist them in meeting their needs.

• Support on in store client events.

• Achieve personal sales and department sales targets to contribute towards the overall business targets as set by the company management.

• Take accountability to VM standard of the jewellery department following VM guidelines, ensuring items are represented in the most appealing way.

• Follow up on any customer request or special orders, managing the process smoothly from end-to-end.

• Manage the stock and security for the jewellery department, conducting daily stock checks and resolving any discrepancies.

• Contribute to our CRM, including collecting accurate customer data, and engaging in after sales.

• Provide client feedback to the buying department and offering suggestions to improve the commercial performance of the jewellery department.

• Be a team player with an all-rounder approach to store responsibilities, both in terms of service and day to day operational tasks.

 

Required Knowledge, Skills and Experience:

• Proven experience within a luxury jewellery business.

• GIA (or equivalent) qualified, preferably in diamond grading, colour stone grading, gem identification, and pearl grading.

• Proven track record in achieving personal sales targets.

• Strong ability to build clientele and manage your customer book effectively.

• Confidence to build and maintain relationships with a wide variety clients.

• Keen interest in luxury fashion and jewellery and up to date with trends and designers.

• Passion to represent Browns as the coolest boutique in the world!

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Join the Club! Our Personal Shopping team is on the hunt for a dedicated Club Assistant to join our brand-new flagship store, Browns Brook Street. Directly supporting the Personal Shopping team, you will help to deliver an elevated and seamless client journey for our top clients, from welcoming them to the store, setting up and supporting appointments and delivering the future in luxury client experience, in a dynamic and multi-channel environment. We are looking for stand out communication skills, keen passion for product and styling, and a flair for delivering top service.

Key Responsibilities:     

• Create a one-to-one multi-channel shopping experience for all Browns clients, adopting the key pillars of the Browns customer journey to deliver an experience that is memorable, personalised and feels luxury every time.

• Offer valuable support to the Personal Shopping team to ensure the level of communication and service for our clients is elevated, optimised, and seamless, every time.

• Support our Personal Shopping team to facilitate styling appointments including managing the logistics in appointment setting, preparing the styling suite, pulling the stock for appointments and setting a personalised scene, reflective of the client’s preferences.

• Be instrumental in the promotion of Brook Street services to clients within the store, assisting in the set up for service appointments and residencies.

• Partnering with the in-store Concierge, assist with the management of the front of house reception area of Browns Brook Street, offering an exemplary client experience at all times.

• Flag high potential walk in clients to be introduced to the PS team.

• Host own styling appointments when appropriate.

• Inspire and motivate clients by sharing expert brand, product and industry knowledge with them, transferring the detail in history, heritage and craftsmanship to the most fashion-educated clientele.

• Manage and organise the transfer of stock requested in an accurate and timely manner, including returns, to ensure product is in the right place at the right time.

• Support with client after sale care, ensuring client satisfaction at all times.

• Be available to actively support during styling appointments to respond to client and team member needs and offer input on styling if appropriate.

• Build and maintain strong and discrete client relationships, respecting the privacy and confidentiality of clients at all times.

• Manage communication directly with clients in the absence of the relevant VIC team member.

• Comfortable with technology and adopting new technology releases, maximising its benefits to enhance the client journey.

• Processing payments on behalf of the client when appropriate.

• Demonstrate and share strong brand, trend, and market knowledge with clients and team members.

• Be curious and in-the-know beyond fashion; understanding what’s happening in the world of art, culture, music and the local community to engage in interesting dialogue and offer advice beyond fashion.

• Work collaboratively with the Buying and Logistics teams to secure special-order and pre-ordered product on behalf of clients.

• Work collaboratively with the Store Management team, stock team, merchandising team and Press team to influence stock position and be abreast of product news and events.

• Adapt your communication tool and style to the client to ensure a professional working relationship, reflective of the Browns tone of voice.

• Monitor customer shopping behaviour and stock performance and provide valuable feedback to store management and the wider business.

• Thinking outside-the-box and surpassing customer expectation to make things possible within Browns guidelines and polices.

Skills and Experience    

• Passion to live and breathe our Values: Think Global, Amaze Customers, Todos Juntos, Be Revolutionary, Be Brilliant, and Be Human.

• Curiosity and creativity to find solutions and make anything possible.

• Exceptional organisation skills with strong attention to detail.

• Accountability for the quality and accuracy of your work.

• Ability to manage upwards and work cross-functionally.

• Proven experience working in a similar role within a multi-channel luxury fashion retail environment.

• Awareness and experience working with global and multicultural customers.

• Natural at client relationship building and passion for providing personalised one-to-one customer service.

• Exceptional verbal and written communication skills.

• Keen interest in fashion trends, designers and news and a love for the product!

• Eager to learn and grow your career in the field of Personal Shopping and Styling.

• Additional language skills advantageous.

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give

Description:      

We are on the lookout for a passionate retail leader to join Browns East as our Store Supervisor. This person will have a strong handle on people development, driving sales performance, supporting in store events and utilising technology to deliver unique experiences for our customer, as well as having a passion for luxury fashion.

Key Responsibilities:     

• Assist in the daily smooth running of the business, organising the team and distributing tasks to ensure a consistent flow and adherence to operational expectations.

• Coach the team to achieve the highest customer service standards to support the customer experience, offering informal and formal feedback to develop the skills and abilities within the team.

• Encourage the team to contribute to their individual and store targets, communicating results and promoting open dialogue around tactics to deliver the KPI’s.

• Be accountable for your own personal KPI’s, leading by example in service, sales and operations, and contributing to the overall performance of the business.

• Assist in the performance management of team members, being conscious of how to support Performance Improvement and Talent Development initiatives.

• Use initiative to identify opportunities to contribute to the commercial success of the business, presenting these to the management team/and or wider team to implement.

• Build and maintain collaborative relationships across the wider business and Group.

• Build a close working relationship with the Store of The Future Team, and be instrumental in offering feedback and promoting adoption of the technology within the team.

• Be an ambassador from Browns, participating and facilitating engagement with suppliers, press, and media.

• Promote teamwork and celebrate the success and company values.

• Leading by example in your approach to clientelling, promoting a proactive clientelling culture, and finding ways to upskill your team in this space.

• Build and transfer knowledge of fashion trends and Browns product, keeping the team on their toes as fashion and product specialists.

• Apply good judgement to escalate any people conduct issues, or risk to the business.

• Maintain the store at its highest standards in terms of merchandising, health and safety, and appearance.

 

Skills and Experience:   

• Strong interpersonal skills with ability to communicate at all levels and influence those around them.

• Ability to form open, respectful and trusting relationships with all members of the direct team, and wider business.

• Ability to prioritise workload, managing expectations of others.

• Think outside the box, challenging the status quo and be prepared to implement initiatives to drive the team and business.

• Brand ambassador for Browns, representing and upholding our brand values always.

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give

Job Purpose:

The purpose of the Assistant Buyer is to assist in the strategic execution of the overall buying strategy, driving performance and contributing to growth across their category. The AB will support in developing the seasonal strategy for the department, apply their analytical skills to identify opportunities across all channels and initiate trading actions to maximise them, and maintain the best possible relationships with our suppliers in order to drive sales and maximise profitability.

 

Duties and Responsibilities:

• Assist the Buyer in managing key data and information for the department including buy sheets, buy reports, and contributing to the seasonal buy presentations.
• Line managing the Buying Administration Assistant (BAA) taking accountability for their performance and supporting their development, as well as offering strong leadership.
• Assisting the Buyer in developing the seasonal strategy for the department, identifying key opportunities and tactical plans to deliver on the growth targets.
• Maintain awareness of the overall Buying team strategy, ensuring the category’s strategy is cohesive and aligned to the wider Buying department and consistent with the overall vision.   
• Attend market with the Buyer, assisting in the selection process and ensuring a smooth appointment or facilitating appointments independently of the Buyer when required.
• Working collaboratively with the Merchandising team to agree and deliver Open to buy, ensuring growth and margin targets are achieved and maintain continuous dialogue at all points during the season to ensure the buying team are supported with the right data and analysis of data, in order to support commercial trading decisions. 
• Analyse sales performance across all channels in order to inform and develop the buying plan by channel, by product category, and by brand to deliver agreed targets.
• Monitor sell-throughs, proposing and executing trading actions in order to improve sales performance and reduce risk to the business.  
• Prepare and deliver important information concerning the performance of the department in the weekly trade meeting, suggesting actions to improve performance and gaining buy-in from stakeholders across the business who can drive tactical plans to impact trade.
• Work collaboratively with the Merchandising team to action and manage markdowns in order to maximize margin and optimize sell through.
• Maintain strong relationships and continuous contact with suppliers, negotiating with confidence to ensure a positive stock and trading position.
• Proactively research and seek out new designers, proposing brand suggestions to the Buyers, helping Browns to assert itself as an incubator for emerging designers with a real point of difference.
• Work collaboratively with the Retail Management team in order to contribute to the stores’ commercial performance, proactively seeking client feedback.  
• Work collaboratively with the E-Commerce and Brand Engagement teams to best prepare the business to develop initiatives to support particular brands, categories, products, ensuring your category has visibility and voice. 
• Participate in key brand events as required.  

 

Required Skills, Knowledge and Experience:

• Previous experience in a Buying Department, preferably with a luxury multichannel environment.  
• Strong leadership and people development skills.
• Influencing and negotiating skills.
• Flexible in nature and can adapt to change.  
• Good eye for product demonstrating excellent commercial awareness in the luxury market.
• Strong organisation skills - ability to plan and prioritise tasks to meet deadlines.
• Strong numerical and analytical skills.
• Ability to bring ideas to the table in relation to product and brand mix.
• Comfortable to build relationships at all levels with suppliers and internal stakeholders.
• Eagerness to learn and develop a career within the Buying function at Browns.

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give

True to Browns style, our take on jewellery and watches means this department is filled with a unique assortment of one-of-a-kind pieces and custom capsule jewellery collections exclusive to Browns. We’re looking for a passionate Fine Jewellery Manager to take the lead in owning our dedicated Fine Jewellery and Watches department, based in our flagship Mayfair boutique.

 

The department comprises of women’s fine jewellery, men’s fine jewellery, and fine watches. You’ll truly champion the department, leading from the front in delivering an exceptional customer experience, coaching the team to be product experts, and ensure the department is organised and operationally sound.

Duties and Responsibilities:

• Be the retail ‘voice’ for Fine Jewellery in our business, taking ownership of how the department is presented to customers and engaged with by our teams.

• Understand the commercial objectives of the Fine Jewellery and Watch department as a whole, and per category in order to design and implement the sales strategy to deliver the plan.

• Drive Fine Jewellery and Watch sales with a multi-channel approach, through both our flagship South Molton Street and Brown East stores, as well as brownsfashion.com.

• Take pride in how you and your team are curating experiences for all clients within the jewellery department, engaging clients in a journey to discover, explore and interact with product.

• Lead, coach and motivate the Fine Jewellery sales team, supporting them to achieve their KPI’s and developing their skills and capability.

• Engage in regular coaching and training relating to jewellery product, styling, and storytelling, transferring your knowledge and passion to upskill and build confidence in all retail team members.

• Continuously self-educate on all aspects of brands, collections and products building extensive knowledge (including technical, materials, stones and diamond knowledge) and encourage your team do the same.

• Drive a culture of clientelling in the jewellery department, motivating the team to collect and use high quality data to cultivate genuine long-term relationships with our clients.

• Encourage the team to participate in after-sales service, including supporting with product serving and repairs.

• Analyse sales performance across the jewellery department, identifying patterns and opportunities, and translating these into practical tactics for the team to drive performance.

• Work with the store management team to exchange ideas and initiatives designed to support the sales performance of each other’s’ respective departments.

• Work in partnership with the Jewellery Buying departments, maintaining constant communication to offer performance insight, client feedback and suggestions to improve the assortment and allocation to drive commercial performance.

• Work consultatively with clients to facilitate bespoke and custom orders for limited edition and one-off pieces, helping clients to achieve their vision for the product.

• Work closely with the Personal Shopping/Private Client team in order to generate sales opportunities for high-value pieces for our elite clients.

• Work closely with the Personal Shopping/Private Client team to prepare for and facilitate trunk shows and client events, driving client attendance and client engagement.

• Manage stock integrity by running stock reports, accountable for daily stock counts and resolving any discrepancies promptly.

• Ensure the team are aware of, trained and follow jewellery security procedures, ensuring 100% compliance.

• Follow VM standards and guidelines to ensure product is presented in the most appealing way.

• Take responsibility for day to day store operations inside and outside of your department, supporting the management team and wider business as required.

 

Required Knowledge, Skills and Experience:

• Proven experience within a luxury jewellery business.

• Strong leadership skills with an interest in coaching and developing others.

• GIA (or equivalent) qualified, preferably in diamond grading, colour stone grading, gem identification, and pearl grading.

• Proven track record in contributing towards achieving departmental targets.

• Strong ability to build clientele and manage your customer book effectively.

• Confidence to build and maintain relationships with a wide variety clients.

• Keen interest in luxury fashion and jewellery and up to date with trends and designers.

• Passion to represent Browns as the coolest boutique in the world!

 

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give

Job Purpose:

The purpose of the Personal Shopper is to deliver the future in personal shopping experience within a multi-channel environment. Having a global perspective, you will create styling experiences across both stores as well as online, forging strong relationships with both domestic and international clients. Delivering service that goes beyond just selling fashion, you will position yourself as an authority within the industry, creating tailored experiences that encompasses music, art, wellness and culture.

Key Responsibilities       

• Create a one-to-one multi-channel shopping experience for all Browns clients, adopting the key pillars of the Browns customer journey to deliver an experience that is memorable, personalised and feels luxury every time.

• Demonstrate a multi-channel approach to servicing our clients that extends beyond the physical store space, utilising all lifestyle services, tools and channels in the browns ecosystem in order to maximise our opportunity to amaze customers.

• Educate and influence your existing client portfolio to transition seamlessly in to The Club, introducing them to Browns benefits and experiences.

• Manage client lifestyle, driving participation in Browns led experiences that are relevant to music, art, wellness and culture.

• Pro-actively managing client lifestyle by thinking beyond Browns, to be a source of information and inspiration for clients, cultivating highly personalised experiences.

• Work closely with our VIC Manager and other partners within the business to source and secure product beyond Browns.

• Find revolutionary ways to surprise and delight your client, predicting their needs in order to strengthen relationships and build client loyalty.

• Use your initiative to propose ideas to the VIC management team for client events, both internally and with affiliate partners, in order to drive client acquisition and retention.

• Position yourself as an ambassador for Browns, attending and hosting events in order to establish stronger relationships with your clients.

• Find personalised and meaningful ways to connect with your client, developing a bond that goes beyond selling product.

• Inspire and motivate clients by sharing expert brand, product and industry knowledge with them, transferring the detail in history, heritage and craftsmanship to the most fashion-educated clientele.

• Self-educate around industry, brand and product knowledge and have awareness of upcoming trends across all categories. Position yourself as an authority and source of knowledge for colleagues and clients.

• Exhibit your creative flair in offering styling advice to your clients, curating edits and wardrobes for clients based on their needs and building trust and credibility in order to push the client’s styling boundaries.

• Think globally in your approach towards client acquisition and development, working strategically to develop a diverse portfolio of domestic and international clients, being respectful of cultural nuances to best service them.

• Work strategically with our Buying and Merchandising departments to offer detailed client feedback, in order to better influence product selection, bespoke and pre orders for VIC clients.

• Self-manage and take accountability for individual monthly KPI’s including monthly sales target, ATV, UPT, NPS, personal shopping appointments, being open to feedback and support in order to achieve your monthly plan.

• Utilise client profiles to identify proactive sales opportunities and drive customer retention, using your client insight to tailor a bespoke service and offer a real point of difference.

• Think strategically in how you manage your client portfolio, interpreting and using client data and applying your customer intelligence to proactively outreach clients in a meaningful way, aligned to the Browns tone of voice.

• Adapt to the customer: use different communication techniques to ensure the most efficient and effective customer experience.

• Adapt to an evolving augmented retail environment, adopting and championing new technology in order to support and enhance new client journeys.

• Instantly connect and engage with all Browns store clients, guiding their complete augmented retail experience.

• Take pride in upholding brilliant store standards, being accountable to each other to deliver a best in class experience, distinctly different from our competitors.

• Demonstrate a human approach towards others in line with our #cooltobekind mantra, operating with professionalism and positivity consistently.

• Demonstrate a balance in creative and commercial thinking, supporting the business to solve problems and keep us revolutionising within the fashion industry.

 

Skills and Experience     

• An established, existing portfolio of clients and proactive approach to building upon this.

• Natural at client relationship building and strong interest in providing a personalised one-to-one customer service.

• Proven experience and passion for working within a customer centric environment.

• Demonstrated experience working by appointment.

• Super tech savvy, with the ability to learn new technology and transfer knowledge to others.

• Demonstrated ability to achieve and exceed sales targets, with emphasis on conversion, upselling and cross-selling.

• Eye for detail and ability to style clients, offering a unique approach.

• Strong verbal and written communication skills.

• Avid interest and knowledge in fashion trends, designers and industry news.

APPLY NOW

If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Job Purpose:

The purpose of the Personal Shopper is to deliver the future in personal shopping experience within a multi-channel environment. Having a global perspective, you will create styling experiences across both stores as well as online, forging strong relationships with both domestic and international clients. Delivering service that goes beyond just selling fashion, you will position yourself as an authority within the industry, creating tailored experiences that encompasses music, art, wellness and culture.

Key Responsibilities: 

• Create a one-to-one multi-channel shopping experience for all Browns clients, adopting the key pillars of the Browns customer journey to deliver an experience that is memorable, personalised and feels luxury every time. 
• Demonstrate a multi-channel approach to servicing our clients that extends beyond the physical store space, utilising all lifestyle services, tools and channels in the browns ecosystem in order to maximise our opportunity to amaze customers. 
• Educate and influence your existing client portfolio to transition seamlessly in to The Club, introducing them to Browns benefits and experiences.
• Manage client lifestyle, driving participation in Browns led experiences that are relevant to music, art, wellness and culture.
• Pro-actively managing client lifestyle by thinking beyond Browns, to be a source of information and inspiration for clients, cultivating highly personalised experiences. 
• Work closely with our VIC Manager and other partners within the business to source and secure product beyond Browns.
• Find revolutionary ways to surprise and delight your client, predicting their needs in order to strengthen relationships and build client loyalty.
• Use your initiative to propose ideas to the VIC management team for client events, both internally and with affiliate partners, in order to drive client acquisition and retention.
• Position yourself as an ambassador for Browns, attending and hosting events in order to establish stronger relationships with your clients.
• Find personalised and meaningful ways to connect with your client, developing a bond that goes beyond selling product.
• Inspire and motivate clients by sharing expert brand, product and industry knowledge with them, transferring the detail in history, heritage and craftsmanship to the most fashion-educated clientele.
• Self-educate around industry, brand and product knowledge and have awareness of upcoming trends across all categories. Position yourself as an authority and source of knowledge for colleagues and clients.
• Exhibit your creative flair in offering styling advice to your clients, curating edits and wardrobes for clients based on their needs and building trust and credibility in order to push the client’s styling boundaries.
• Think globally in your approach towards client acquisition and development, working strategically to develop a diverse portfolio of domestic and international clients, being respectful of cultural nuances to best service them.

• Work strategically with our Buying and Merchandising departments to offer detailed client feedback, in order to better influence product selection, bespoke and pre orders for VIC clients.
• Self-manage and take accountability for individual monthly KPI’s including monthly sales target, ATV, UPT, NPS, personal shopping appointments, being open to feedback and support in order to achieve your monthly plan.
• Utilise client profiles to identify proactive sales opportunities and drive customer retention, using your client insight to tailor a bespoke service and offer a real point of difference.
• Think strategically in how you manage your client portfolio, interpreting and using client data and applying your customer intelligence to proactively outreach clients in a meaningful way, aligned to the Browns tone of voice.
• Adapt to the customer: use different communication techniques to ensure the most efficient and effective customer experience.
• Adapt to an evolving augmented retail environment, adopting and championing new technology in order to support and enhance new client journeys.
• Instantly connect and engage with all Browns store clients, guiding their complete augmented retail experience.
• Take pride in upholding brilliant store standards, being accountable to each other to deliver a best in class experience, distinctly different from our competitors.
• Demonstrate a human approach towards others in line with our #cooltobekind mantra, operating with professionalism and positivity consistently.
• Demonstrate a balance in creative and commercial thinking, supporting the business to solve problems and keep us revolutionising within the fashion industry.

 

Key Skills & Experience:

• An established, existing portfolio of clients and proactive approach to building upon this.
• Natural at client relationship building and strong interest in providing a personalised one-to-one customer service.
• Proven experience and passion for working within a customer centric environment.
• Demonstrated experience working by appointment.
• Super tech savvy, with the ability to learn new technology and transfer knowledge to others.
• Demonstrated ability to achieve and exceed sales targets, with emphasis on conversion, upselling and cross-selling.
• Eye for detail and ability to style clients, offering a unique approach.
• Strong verbal and written communication skills.
• Avid interest and knowledge in fashion trends, designers and industry news
• Interest and knowledge in areas beyond fashion, such as art, culture, food and music.
• Fluent in English, additional languages are always an advantage.

APPLY NOW

If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Browns has a growing number of exciting new projects and as such looking to expand our tech team. We have created a brand new role for a Junior Business Analyst, who will work closely with the Senior Business Analyst and business stakeholders to deliver projects and enhancements designed to improve customer experience and business processes or systems, enabling Browns to continue to grow globally.

This role will suit an individual that is commercially savvy and creative when thinking about problems and how to solve them. You will need to be good at analysing data to validate problems and verify the proposals to solve them, have an open and creative mindset and possess a strong desire to learn new skills and develop.

Duties and Responsibilities:

• Work with the Senior Business Analyst to understand and appreciate the KPIs for each business area and the factors that influence their success.
• Build and maintain strong relationships with key business stakeholders to help deliver the Tech and Product projects roadmap and achieve the business objectives.
• Project management of small to medium sized projects, from inception to deployment.
• Lead requirements gathering workshops to understand what is required and why.
• Find creative solutions to resolve business problems or identify new opportunities, highlighting potential constraints along the way.
• Understand existing processes, systems and architecture within the Browns ecosystem and the opportunities that exist to enhance it further.
• Utilise a customer centric mindset to anticipate potential flaws with proposed solutions and changes.
• Ensure that the key benefits of any proposed change are identified and that these are prioritised over nice-to-haves.
• Be a pragmatic, technically and commercially aware point of contact between the business, the Technology team and Developers.
• Work with business users to create test scripts and execution plans for new system implementations.
• Define and implement new business processes and organisational changes.
• Identify short, medium and long-term deliverables for business problems.
• Be a self-learner by staying informed of industry news, developments and innovation that could impact our roadmap projects and suite of products.
• Be passionate about making Browns the coolest multichannel boutique in the world.

 

Required Skills, Knowledge and Experience:

•    Excellent communication skills, both written and spoken.

•    Comfortable liaising at all levels within a business.

•    Customer and end-user experience focused.

•    Strong analytical skills.

•    Competent user of MS office suite.

•    Working in a fast-paced, high growth environment.

•    A team player with self-confidence, assertiveness and personal motivation.

Desirables:

•    A strong technical understanding.

•    Luxury fashion retail experience.

•    Multichannel or industry disruptive products, experience and roadmaps.

•    Experience of working in an Agile environment.

•    Experience with different analysis software, tools and techniques.

•    Should have experience in running workshops.

•    Business process modelling.

•    Requirements gathering.

•    Ability to define a clear scope for projects.

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Browns is recruiting a contract Data Migration Analyst for a retail implementation of Microsoft Dynamics 365 for Finance and Operations. This role will be part of the core project team with responsibility for the design and execution of the data migration and cleansing strategy, throughout the project and post-implementation hyper-care. 

Close collaboration with business stakeholders, and technical SMEs alike, will be essential to ensure the data migration strategy from the existing ERP to the new D365 F&O implementation is executed in a compliant and end-user focused manner at all times.

This role will suit a technical, detail-orientated problem solver, with a passion for creating commercial resilience through the provision of accurate and reliable data.  They will have a solid understanding of Microsoft Dynamics data structures and a tool bag full of associated data migration tools/strategies to solve the challenges ahead.

Duties and Responsibilities:

• Build and document a detailed understanding of the existing data (structures, locations, relationships, known challenges/edge cases etc) in the existing systems.
• Develop a detailed documentation and mapping to the new data structures, for optimal usage through the D365 application by End Users, and BI technologies
• Produce the data migration strategy.
• Produce the data migration plan – taking into account near-static data, and data that is in flux.
• Define the test cases, and quality control mechanisms to ensure all data is migrated correctly and at the right time.
• Work with Finance and Security SMEs to ensure that all data migration activities are compliant within relevant laws and guidelines.
• Execute the data migration strategy to:
  • Extract data for various existing systems in formats such as SQL, Excel or Text.
  • Test the data correctness and completeness.
  • Cleanse data where necessary.
  • Present outcomes of each phase and obtain consent to continue.
  • Import data into the new system.
  • Verify and prove completion at each step.

Required Skills, Knowledge and Experience:

• Previous experience leading Data Migration implementations
• Excellent analytical skills.
• Excellent data extraction and manipulation skills e.g. SQL, Excel, VBA
• Strong commercial acumen
• Confident communicator, both written and spoken.
• Customer and end-user experience focused.
• At ease working in a fast-paced, high growth environment.
• Strong Microsoft Office / PC skills.

 

Advantageous:

• Experience in a Data Analyst or Business/Systems Analyst role.
• Specific experience with Dynamics AX or Dynamics 365 implementations
• Good understanding of Retail/Multichannel business, particularly within apparel
• ERP migration experience
• PowerShell scripting.

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If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Browns is recruiting a contract Change Manager for a retail implementation of Microsoft Dynamics 365 for Finance and Operations. This role will work closely with business stakeholders to lead change management activities and apply change management processes and tools to support adoption of the changes required by the D365 project.

This role will suit an exceptional communicator with resilience and tenacity and the ability to work effectively at all levels in an organisation.

Key Responsibilities      

• Lead change management activities using a structured methodology

• Use change management process and tools to create a strategy to support adoption of Dynamics 365 by the business.

• Assess change readiness and identify key stakeholders.

• Support the design, development, delivery and management of communications.

• Support training efforts by documenting requirements and supporting the design and delivery of training.

• Identify change management risks and mitigation strategies

• Support and engage senior leaders

• Support organisational design and definition of roles and responsibilities

• Coordinate efforts with other specialists

• Integrate change management activities into project plan

• Evaluate and ensure user readiness

• Define and measure success metrics and monitor change progress

Skills and Experience    

• Excellent communication skills, both written and spoken

• Experience and knowledge of change management principles, methodologies and tools

• Ability to influence others and move toward a common vision or goal

• Ability to establish and maintain strong relationships

• Ability to clearly articulate messages to a variety of audiences

• Flexible and adaptable; able to work in ambiguous situations

• Forward looking with a holistic approach

• Good problem solver with ability to identify root causes

• Able to work effectively at all levels in an organization

• Team player with ability to work collaboratively

• Strong business skills and understanding or organisational challenges

• Familiar with project life cycles

• Experience of large scale IT enabled organisational change projects

• Experience of working with remote stakeholders

• Formal Change Management qualifications or certification

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If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Job Purpose:

We are looking for a fashion expert to join us as Style Advisor at our brand-new Flagship Boutique on Brook Street, delivering the future in shopping experience within a multi-channel environment. Working with our unique buy of emerging designers mixed with super brand status product, this creative retail team can offer an elevated and unforgettable experience that caters to everyone’s style. From break down of garment construction to brand heritage and history, we want an expert in all things fashion who can engage with clients both in store and internationally, sharing expert knowledge in order to inspire and connect and build loyal and lasting relationships.

Duties & Responsibilities:

• Create a one-to-one multi-channel shopping experience for all Browns clients, adopting the key pillars of the Browns customer journey to deliver an experience that is memorable, personalised and feels luxury every time.  
• Demonstrate a multi-channel approach to servicing our clients that extends beyond the physical store space, utilising all tools and channels in the browns ecosystem in order to maximise our opportunity to amaze customers.   
• Inspire and motivate clients by sharing expert brand, product and industry knowledge with them, transferring the detail in history, heritage and craftsmanship to the most fashion-educated clientele.
• Self-educate around industry, brand and product knowledge and have awareness of upcoming trends across all categories. Position yourself as an authority and source of knowledge for colleagues and clients.
• Exhibit your creative flair in offering styling advice to your clients, curating edits and wardrobes for clients based on their needs and building trust and credibility in order to push the client’s styling boundaries.
• Build confidence across the entire product range, cross selling fluidly across departments, including all categories in order to facilitate a 360-customer shopping experience.
• Self-manage and take accountability for individual monthly KPI’s including monthly sales target, ATV, UPT, NPS, being open to feedback and support in order to achieve your monthly plan.
• Utilise and champion the Browns clienteling tool in order to capture good quality client data to build and maintain a loyal portfolio of clients.
• Think globally in your approach towards client acquisition and development, working strategically to develop a diverse portfolio of domestic and international clients, being respectful of cultural nuances to best service them.
• Think strategically in how you manage your client portfolio, interpreting and using client data and applying your customer intelligence to proactively outreach clients in a meaningful way, aligned to the Browns tone of voice.
• Be innovative in your approach to client development, showing genuine care and consideration in your follow up and dialogue to promote exclusivity in the relationship.
• Adapt to an evolving augmented retail environment, adopting and championing new technology in order to support and enhance new client journeys.
• Take pride in upholding brilliant store standards, being accountable to each other to deliver a best in class experience, distinctly different from our competitors.
• Demonstrate a human approach towards others in line with our #cooltobekind mantra, operating with professionalism and positivity consistently.
• Demonstrate a balance in creative and commercial thinking, supporting the business to solve problems and keep us revolutionising within the fashion industry.

Required Skills, Knowledge & Experience:

• An established, existing portfolio of clients and proactive approach to building upon this.
• Natural at client relationship building and strong interest in providing a personalised one-to-one customer service.
• Proven experience and passion for working within a customer centric environment.
• Super tech savvy, with the ability to learn new technology and transfer knowledge to others.
• Demonstrated ability to achieve and exceed sales targets, with emphasis on conversion, upselling and cross-selling.
• Eye for detail and ability to style clients, offering a unique approach.
• Strong verbal and written communication skills.
• Avid interest and knowledge in fashion trends, designers and industry news.
• Fluent in English, additional languages are always an advantage.

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If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Job Purpose:

This is a brand new role for Browns, and we are looking for a dynamic individual to join our newly created loss prevention and security team! The loss prevention officer will be responsible for all initiatives and daily tasks associated with loss prevention and safety management directed by the Loss Prevention Manager to ensure the safety and wellbeing of all our employees, customers and company assets.

Duties & Responsibilities:

• Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
• Provide a customer friendly, reassuring, professional uniformed security presence
• Provide excellent customer service (greeting customers with a smile.
• Conducting Loss Prevention audits and store daily checks.
• Deterring theft and criminal activity by maintaining a proactive Security presence.
• Building and maintaining a good working relationship with store management and staff.
• Completing reports by recording observations, information, occurrences and surveillance activities.
• Dealing with any difficult situations that arise in a safe and professional manner.
• Monitoring CCTV to identify internal/external theft.
• Communicate effectively via radio to resolve incidents.
• Ability to work 5/7 days per week, must be able to commit to working weekends.

Required Knowledge, Skills and Experience:

• Proven experience working in a similar role within a retail environment.
• Excellent communications skills.
• Strong awareness of surroundings and high attention to detail.
• You should hold Front Line Security Guarding, Door Supervision (or have passed the relevant SIA training and hold valid certificates or be willing to attend the training).
• First Aid Certificate (desirable but not a requirement).
• Previous experience working within a similar role within luxury retail would be of benefit.

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If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.

If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.

You will be asked whether you give consent after your application has been received, please take a moment to let us know.

Job Purpose:

The purpose of the Loss Prevention Supervisor is to support in leading the Loss Prevention department to ensure that the daily operational needs of the business are met and the team of Loss Prevention Officers are supported and motivated, doing their best work to keep our boutiques safe and secure at all times.  

 

Duties & Responsibilities:

•            Audit all Physical Security Protocols across assigned store(s).

•            Supervise Daily LP Operations including leading LP Officers.

•            Liaise closely with Store Management Team to identified and resolve any risks within the business.

•            Key Holding responsibilities for both store locations.

•            Ensure all LP Operational logs and reports are maintained and updated accurately.

•            Conduct workplace internal, external and operational investigations.

•            Ensure Health & Safety protocols are complied with and complete risk assessments when required.

•            Providing a Physical Security Presence to deter crime and protect the safety of Browns; Employees, Clients, Contractors.

•            Be the main point of contact for the LP Function when the LP Lead is away from the business.

•            Conducting Internal Audits around business operations and stock auditing to identify potential losses and/or risks.

•            Provide training and development of LP Officers.

•            Provide LP related training to employees to promoting a culture of best practice and LP Awareness across the business.

•            Attend local intelligence meetings on Crime Prevention.

•            Liaise with the Police to share intelligence and complete crime reporting.

•            Provide great customer service to all clients whilst guarding the Shopfloor during trading hours.

•            Support with the Security management of in store and off-site Events.

•            LP Team Rota creation and amendments to ensure the store(s) operate at the required level of Security coverage.

 

Required Knowledge, Skills and Experience:

•            Proven experience working in a similar role within the retail sector.

•            Strong awareness of surroundings and high attention to detail.

•            Knowledge of security procedures and protocols.

•            Excellent communication skills.

•            Experience using CCTV.

•            Good leadership and influencing skills.

•            SIA Door Supervisor Licence is desirable (if not, willing to complete course and obtain licence).

•            First Aid certified (if not, willing to attend course).

You will be working on a monthly rota schedule, 40 hours per week, typically required to work 5 days out of 7 per week. Flexibility across all 7 days is key for this role, typical shift times range from 7:30-16:30 for early shifts, 09:45-18:45 mid shifts & 11:45-20:45 for late shifts.

APPLY NOW
If your application for employment is unsuccessful, Browns will hold your data on file for six months after the end of the relevant recruitment process.
If you agree to allow us to keep your personal data on file, we will hold your data on file for a further six months for consideration for future employment opportunities.
You will be asked whether you give consent after your application has been received, please take a moment to let us know.