Browns Boutiques Are Now Open
Our boutiques remain open as we continue to prioritise the welfare of our Browns community and take the necessary measures to protect and safeguard all employees and visitors whilst at our stores. We will continue to operate a reduced occupancy and revised trading hours as well as following our established social distancing rules and adhering to government guidelines.
What You Need To Know
- Hand sanitizer stations will be provided for customers at the entrance and throughout the store.
- Both stores will operate additional cleaning services throughout the day to provide a safe shopping environment.
- Occupancy will be managed by our on site security with a single entry and exit for all customers. There will be a limited number of customers in store at a time.
- Customers will be encouraged to maintain social distancing rules during their visit and will be required to submit their details on entry to our boutiques in the event that we need to contact them for Track & Trace. Please note, the information provided will be retained for up to 21 days and used for Track & Trace purposes only.
- A style advisor will guide customers through the new shopping experience.
- Click & Collect is now available with a reduced contact service at both of our boutiques. Book your slot at Browns South Molton Street or Browns East now.
- We are currently not accepting cash payments.
- Customers will be required to wear a face covering throughout their visit.
Personal Shopping Appointments
We’re giving you unlimited access to the Browns Personal Shopping team with private styling appointments hosted in our boutiques or virtually, tailored to you.
Boutique Personal Shopping
Step inside our styling suites at one of our London boutiques and be surrounded by the season’s best pieces. With guidance from your Personal Shopper, we will create key looks for the season at our Mayfair flagship store on South Molton Street or within Browns East’s tech-enabled styling suites in Shoreditch.
Virtual Personal Shopping
Introducing our contact-free way to find your next investment piece from the comfort of your phone. Our online appointments offer a hassle-free way to enjoy some well-deserved retail therapy with your Personal Shopper from wherever you are around the world. Our team will tailor each appointment to you, curating your own personal edit to be delivered straight to your door.
Thank you for your understanding during this time and we are looking forward to welcoming you back to our stores.